About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
You will be responsible for driving innovation and lead a dynamic team in managing Sydney Water's Configuration Management Database (CMDB). We are looking for a strategic leader to ensure our CMDB aligns with organizational goals and supports the Enterprise Service Management (ESM) program.
In this pivotal role, you will:
Lead and Inspire: Guide the CMDB's direction, ensuring it fosters innovation and meets Sydney Water's objectives.
Manage a Talented Team: Oversee and coordinate the Configuration Management team, ensuring seamless operations.
Optimize Processes and Technology: Govern and enhance the processes and technology supporting the CMDB.
Support ESM Program: Facilitate the transition to a new CMDB, ensuring data integrity and operational continuity.
Drive Data Migration: Lead the migration of data from legacy systems to the new CMDB, collaborating with relevant teams and our Implementation Services Partner (ISP).
Develop Strategy and Policy: Define and implement a configuration management strategy, policy, and approach in line with ITIL best practices.
Allocate Tasks Effectively: Oversee task allocations within the Configuration Management team.
Architect Change: Design and implement changes to configuration management tools and processes to meet evolving business needs.
In this role, you will:
Inspire and Lead: Provide visionary leadership to the configuration management team, driving continuous improvement and strategic alignment.
Showcase Expertise: Design a robust and mature Configuration Management policy aligned with our strategic outcomes, leveraging your extensive experience.
Proactive Planning: Strategically plan the implementation of the new CMDB, collaborating with the ESM program implementation partner and relevant teams to validate outcomes.
Operational Excellence: Design and document operating procedures for service configuration management.
Stakeholder Collaboration: Work with stakeholders to define data cleansing and enrichment processes.
Data Governance: Establish data governance and ownership to ensure accountability.
ETL Processes: Develop and implement ETL processes, including Discovery.
About the candidate
Degree qualified in information technology, business, computer science or similar and/or equivalent industry experience, with ITIL Foundation certification ideal.
Demonstrated experience in overseeing the implementation and migration to a new CMDB Working knowledge of critical infrastructure networks
Required:
Extensive experience in Configuration Management
Strong understanding of ITSM and Service Configuration Management best practices.
Familiarity with: Change Management, Asset Management, Incident Management
Applicants must be Australian Citizens or Permanent Residents.
Dive into Our Great Benefits:
Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
Closing date: 11th June 2025
For more information, or to request an accommodation information, you can contact [email protected]
At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.
