Our regional Contact Centre, located on Queen Street in Campbelltown, is currently seeking a Contact Centre Agent to join the team.
This role is a permanent full time position working Monday - Friday, with rotating eight-hour shifts between 7:15am-5:15pm.
Role Overview:
As a Contact Centre Agent, you will be the first point of contact for our patients in a fast-paced environment where every day offers new challenges. You'll be part of a positive, supportive team culture, with the opportunity for future hybrid work-from-home options as you grow within the role. It's an exciting chance to develop your skills while making a real impact!
Your responsibilities will include
- Answering phone calls for bookings for the Greater Western Sydney region promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Building relationships with the technical and clerical teams, patients, and referrers.
What we're looking for:
Clear verbal and written communication skills.
Strong organisational abilities to book appointments and manage call flow.
Confidence multitasking across screens and systems in a fast-paced environment.
A strong background in customer service or call centre.
Prior experience in medical reception is beneficial but not essential as comprehensive training in radiology and our systems will be provided.
What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
Learning and development
- Comprehensive 1 on 1 training to help you put your best foot forward in the role
- Career opportunities across our diverse Network
Workplace Experience
- Friendly and inclusive team
- Onsite and street parking
- Focus is placed on delivering high-quality service rather than the number of calls handled
Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review
- Optional overtime to maximize your earning potential
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
Don't know much about Radiology? Learn more about what we do here.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
You can learn more about other opportunities here.
