Contact Centre Consultant - Central Coast
About Us
PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. We are excited to be entering the next phase of our growth and expansion plans. It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.
Join our thriving Contact Centre located in a purpose-built, light-filled office space on the Central Coast. With free onsite parking, easy access to public transport, and a spacious breakout area, our office is designed to support collaboration, wellbeing, and professional growth.
About the Position
As a Contact Centre team member, you'll be the first point of contact for our patients, managing inbound and outbound calls with professionalism and empathy. Your responsibilities will include:
- Booking patients into a wide range of imaging procedures
- Advising patients on pre-appointment preparation
- Accurately entering patient and referrer information across systems
- Processing billing and liaising with referring doctors and technical teams
We provide extensive initial and ongoing training to set you up for success. You'll be encouraged to contribute ideas, improve processes, and help foster a positive team culture.
This is a casual role.
About You
We are looking for someone with:
- A strong background in customer service, ideally in a call/contact centre
- Excellent communication skills with a compassionate approach
- Confidence working in a KPI-driven environment
- High attention to detail and adaptability
- Experience using CRM systems and handling confidential information
- A team-oriented mindset with the ability to work independently
- Ambition to grow and thrive in a fast-paced environment
What We Offer
- Competitive salary and employee benefits (including discounted health insurance and gym membership)
- Clear career progression pathways and secondment opportunities
- Modern facilities with state-of-the-art equipment
- A friendly, diverse, and professional team environment
- Monday to Friday schedule - enjoy your weekends!
Our Values
We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.
Applying
For a confidential discussion, please contact Ian Jones on [email protected] or 0404 809939 - please click the "Apply Now" button below to submit your application. For further information on PRP, please visit www.prpimaging.com.au.
You must have full work rights for Australia to be considered for this position.
PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
