Correspondence Support Officer - Office of the ED, Infrastructure Operations

About the Department:

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

Your Opportunity:

We are looking for a motivated individual who will be responsible for a range of tasks including intake, processing and tracking of correspondence for the Offices of the Executive Director - Infrastructure Delivery, as well as providing general administrative support services across the wider work unit.

Your Role:

As the Correspondence Support Officer, you will have responsibility for, but not limited to the following:

Contribute to the development and refinement of procedures, systems and standards by providing both formal and informal feedback on implementation issues and quality assurance processes primarily relating to the flow of divisional correspondence.
Assist in the preparation and processing of responses to sensitive and confidential correspondence directed to Infrastructure Services Division, providing a high level of service and a continuous flow of work in line with departmental standards.
Respond to inquiries emanating from within and external to Infrastructure Services Division in a courteous manner and within appropriate timelines.
Liaise with officers at all levels of the department, other government agencies, educational institutions and organisations, the private sector and community representatives.
Liaise with senior team members and management to ensure a continuous flow of work, to clarify objectives and to monitor and finalise tasks.
Assist in providing reports to assist in the management of executive records.
Maintain internal registers and databases utilising a range of commercial software systems including the departments electronic Document and Records Management System (eDRMS) and Microsoft Office applications and liaise with Infrastructure Services Division staff as required.
Undertake a range of general administrative tasks within the work unit as required.

The Correspondence Support Officer reports to the Principal Advisor.

About You:

To be successful in the role it would be highly desirable to have the following attributes:

Organisational and time management skills; attention to detail;
Ability to quickly establish and maintain effective working relationships;
High level communication and interpersonal skills; and
Experience in use of correspondence tracking and electronic diary management systems.

The ideal applicant will be able to demonstrate proficiency across Microsoft Office applications/Microsoft Word, Excel, PowerPoint, Outlook and OneNote as well as high level time management and stakeholder engagement skills.

You will be a team player, proactive, willing to learn and be able to manage a range of issues in a time sensitive manner.

How to Apply:

Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
A maximum 2 page written statement indicating the experience, capability and personal qualities that make you the ideal candidate as described above.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.