Cremator Operator

Customer Service

• Assist Truck Driver with unloading of pets
• Sorting pets into cool rooms
• Handling both private and communal cremations
• Milling and preparation of ashes
• Liaise with the Client Care and Prep Teams as required
• Demonstrate effective and clear communication with compassion and in a professional manner
• Greeting clients at the Crematorium for viewings
• Collection of pets from Vet Clinics in region as required
• Communicate and follow-up with clients as required
• Delivery of pets ashes to client homes or vet clinics as required
• Attend team and company meetings as required
• Take personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needs
• Taking responsibility of reporting hazards and risks that may cause harm or injury, and adhering to Health and Safety policies and procedures
Other duties as required aligned to the role’s operational requirements

Administration

• Maintain and update the necessary records in respect to Cremations performed
• Ensure all pets are correctly tagged and accurate weights and information identified
Ensure all tagging and packing is recorded accurately and in a timely manner

Systems & Standards

• Manage the QA of ashes
• Ensure high standards of cleanliness and order are kept in the Crematorium facility
• Adhere to the Company’s policies and procedures for all relevant tasks undertaken
• Operate cremation and ashes processing equipment to cremate pets as instructed
• Load and operate the Cremator in accordance with procedures manual
Carry out maintenance and basic repairs to site equipment as instructed