CRM Analyst - BANZ Australia Dandenong South

WHY BUNZL?

As one of the world’s largest providers of product distribution and value-added services across the Facilities Management, Hospitality, and Healthcare sectors, the opportunities we provide our global team of some 22,000 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.

YOUR ROLE

In this role, you'll be playing pivotal in deployment of a new CRM system for Bunzl business across Australia and New Zealand partnering with the General Manager Sales and the broader team to support configuration, workflow automation, and form customisation within Dynamics 365 CRM. In addition to administration of the CRM system, the role will provide in-depth sales operational performance analytics to assist leadership in growing the business.

You will be responsible for:

• Analyse existing CRM processes, data flows, and integrations to identify areas for improvement.
• Work with technical teams to design solutions aligned with Dynamics 365 capabilities and best practices.
• Act as the primary administrator for the system, including troubleshooting and resolving issues once the system is live.
• System onboarding of new users and offboarding users exiting the business.
• Collaborate with sales leaders, 3rd party developers, a broad business stakeholder group across Sales, Marketing, Operations and Category teams, and project managers to ensure successful delivery of CRM enhancements and projects.
• Lead business UAT (User Acceptance Testing) to ensure solutions meet business acceptance criteria.

ABOUT YOU

You will have previous experience within Sales operations, sound knowledge of best practices and trends both internal and external paired with proven experience as a Business Analyst or System Analyst working with Microsoft Dynamics 365 CRM. Strong analytical skills to collect and interpret large and complex data sets, apply statistical methods to draw conclusions, create forecasts and make recommendations are essential for this role.

Excellent communication skills and having ability to speak confidently and deliver support to CRM system users and management will also be highly valued.

Other essentials for the role:

• Experience with system configuration, workflows, business rules, and dashboards in Dynamics 365
• Proficiency in business process modelling and requirement documentation techniques
• Knowledge of integration tools and APIs for Dynamics 365
• Ideally, Microsoft Dynamics 365 certifications (e.g., MB-210, MB-220, PL-200)
• Familiarity with ERP systems
• Experience in CM software implementation and support, data management, sales or customer service support would be advantageous
• Cybersecurity awareness
• Strong MS Excel skills over a large and complex data set

BENEFITS

Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

APPLY

At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you! If you like the sound of this, then we definitely want you on our team.

No Agencies Please.