CT Metering Officer
About Us:
Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.
We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.
We’re looking for a CT Metering Officer to play a pivotal role in delivering exceptional service within Jemena’s Electricity Network. This is more than a technical role—it's an opportunity to empower customer journeys, strengthen partnerships, and bring care and precision to everything you do.
In this role, you’ll take ownership of the end-to-end CT metering connection process, ensuring every touchpoint—from customer request to completion—is handled with professionalism and a people-first mindset. Your responsibilities will include:
- Supporting customers through their New Supply, Increase Supply, and Alteration requests for CT metering connections
- Collaborating closely with the Zinfra JNS team, building strong partnerships to monitor project pipelines
- Navigating the Electricity Distribution (ED) regulatory environment with clarity and confidence
- Acting as a key connector between our team and external stakeholders, including customers and our contestable metering partner.
- Providing thoughtful, solutions-focused responses to any escalations
- Continuously looking for ways to enhance operational flow and customer satisfaction
You bring a unique mix of technical capability, industry insight, and a people-focused approach. Your ability to work across teams, stay detail-oriented, and communicate effectively makes you someone others trust to get things done—right and on time.
You’ll thrive in this role if you have:
- A strong working knowledge of SAP
- Experience using the JEN portal and understanding its functions
- Confidence in navigating the CIC & Connections process end-to-end
- Experience in the utilities industry—with the ability to interpret both technical and regulatory requirements
- A commitment to applying industry standards with integrity and care
This is a chance to step into a role with impact, where your ability to balance technical insight with thoughtful communication will be valued every day. If you’re ready to bring your whole self to a role that values collaboration, customer care, and professional growth—we’d love to hear from you.
Why you should come and work for us
Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process.
We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.
Recruitment Process
During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.
