CUC Student Services Officer (Casual) VRN 20/25

Award Classification: Level 4-5

Employment Conditions:
Queensland Local Government Industry (Stream A) Award – State
2017

Department / Branch: Community Services & Wellbeing / Library & Resource Services

Principal Location: Country Universities Centre (CUC), Hughenden

Reports to: Library and CUC Manager

Direct Reports: 0

Flinders Shire

Our Vision: Flinders Shire – a place of discovery, opportunity and lifestyle

Our Mission: To promote quality of life through leadership, attitude and respect

Our Values: • A Caring Philosophy

• Pursuit of Excellence

• Teamwork

• Local Ownership

• Communication

• Leadership

• Recognition

The Department

Position Objective

The Student Services Officer works closely with the Library and CUC Manager in the identification and
development of student engagement initiatives at CUC Hughenden. The Student Services Officer delivers
the Learning Skills Advisor program providing a comprehensive range of student engagement strategies
providing academic and learning skills, to regional students studying university-level courses. The Student
Services Officer works as part of a team to enhance student learning experiences through a holistic
approach to student support, including the provision of tailored one-on-one and group sessions.

Community Services & Wellbeing

• Community Development & Engagement

o Arts and Culture Development
o Historical Preservation
o Community Recovery and Resilience
o Community Events and Activities
o Open Spaces Planning
o Health Promotion
o Community Engagement

Universities Centre and Centrelink Services)

• Community Care

o Aged Care Accommodation
o Aged and Disability Support Services

o Flinders Discovery Centre
o Tourism Product Development

• •

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are essential.

Key Responsibilities

CUC Operations

• Establish and maintain a supportive and collaborative student environment with a focus on student

engagement.

• Being alert to students who may be struggling academically and/or personally, or otherwise at-risk

and provide appropriate intervention and referral, in line with CUC protocols

• Enhance students' engagement, self-efficacy, well-being, and retention by implementing

interventions that support transition and ongoing success in their studies. These interventions include
one-on-one academic mentoring covering referencing, writing, assessment, and study skills,
alongside group sessions and workshops when suitable.

• Assist with the delivery, evaluation and reporting requirements of funded programs and projects.

• Coordinate with external parties to organise education and engagement activities, ensuring the

implementation of suitable agreements. This involves collaborating with university student support
systems and networks.

• Represent the CUC at relevant community events to build and maintain community awareness and

knowledge of the CUC. Contribute to relevant community relations projects as needed

• Build and maintain strong working relationships and collaborate with industry stakeholders to

support education and career initiatives

• Develop Centre-specific processes/procedures where required to improve the Centre’s service

delivery

Reporting

• Monitor, track and report on the status of project deliverables to ensure time, cost and quality metrics

are in line with approved project plans for assigned projects.

• Assess and manage project risks and issues and provide solutions where applicable.

• Work with the Centre Manager and colleagues at CUC Central on evaluation of programs

• Provide Centre Manager with clear and timely information to enable proactive management of the

Centre

• Monitor and collect student data and feedback that relates to Student Services, and maintain an up-

to-date and accessible record of education programs

Safety and Environment

• Ensure all centre users are aware of and comply with all current CUC Hughenden policies and

procedures

• Regularly inspect facilities and act immediately to resolve or report issues or potential safety risks

• Maintain a safe, healthy, positive and productive environment

• Minimise or eliminate risks
  

Promotion and Marketing

• Support Centre Manager to market and promote Library and CUC services via a diverse range of

channels including social media, print, e-newsletters and network meetings.

• Support Centre Manager to develop outreach programs, promotional and other activities that are

customer focussed and responsive to needs of students and potential students

• Follow and adhere to all requirements of Council policies and procedures, and ensure CUC Brand

Guidelines are utilised across promotion, marketing and media

External Relationships

• Participate in ongoing professional development and training opportunities including CUC Central

networks, as required

• Represent CUC services at local network and advisory group meetings, as required

• Partner with community organisations as required to delivery key projects and services to support

needs of the local community.

General

• Consistently complete allocated tasks to a high standard and within agreed timeframes

• Undertake other tasks up to and including your competency and level

• Actively promote the values of the organisation to staff

• Actively participate in identifying, recommending, developing and implementing measures through

which allocated tasks and responsibilities may be carried out more effectively and efficiently

• Support planning and implementation of community services projects, engagement activities and

events, as required

• Provide courteous and professional customer service to internal and external customers and conduct

all transactions in an ethical and efficient manner

• Contribute positively to a supportive team-based work environment and participate in team

meetings and training sessions as required

Organisational Continuous Improvement & Quality Management

• Willingness and ability to adapt to challenge and opportunities:
• changing workforce capabilities through multiskilling, succession planning, knowledge

trends and required competencies

• Willingness and ability to set the example and live the values

• Willingness and ability to advocate a positive and constructive organisational culture

• Willingness to accept responsibility for your own actions and decisions, and to be held accountable

for such

• Willingness and ability to integrate the competing demands of work, home, community and self

Corporate Responsibilities

All employees are bound by the Queensland Local Government Act 2009 to act with integrity, and in a way
that shows proper concern for the public interest. All employees are responsible for acting in accordance
with the Flinders Shire Council Code of Conduct and other relevant policies, procedures and protocols as
may be applicable to the role.

Workplace Health & Safety

All workers have a duty to familiarise themselves with and comply with statutory and Flinders Shire Council
Work Health and Safety (WH&S) requirements, including the WH&S Management System, and WH&S
Policies, Procedures and work instructions.

In fulfilling this duty, workers are to:

• Take reasonable care for his or her own health and safety.

• Take reasonable care that his or her acts or omissions do not adversely affect the health and safety

of other persons.

• Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the

person in control of the business or undertaking (PCBU) to allow the person to comply with the Work
Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed).

• Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the

workplace that has been notified to workers (e.g. reporting of incidents).

• Participate in the consultation and communication processes as prescribed in the Consultation,

Cooperation and Coordination Code of Practice 2021.

Other Requirements

• This position operates from Hughenden CUC based in Hughenden, however, may be required to

travel within the Local Government Area and work outside of standard business hours to meet the
requirements of the role.

• Travel (including outside of normal hours) to attend training may be required

• The incumbent must be:
• prepared to work flexible hours to meet the requirements of the position

• willing to obtain a ‘Suitability (Blue) Card’ to enable the incumbent to work with or supervise

people less than eighteen (18) years of age if required

• medically fit and physically capable to meet requirements of the position

• Prepared, if required, to undertake a medical assessment by Council’s medical practitioner;

and

• Prepared, if required, for Council to undertake a Criminal History Check

Organisational Relationships and Delegations

Internal: Community Services & Wellbeing Team and other portfolios across Council

External: Community groups, education facilities, general public, government departments, contractors,
suppliers and other Local Government regions

Delegations: The CUC Student Services Officer works under direction of the Library and CUC Manager, and
has the skills to manage time and organisational priorities. This position has no delegated decision making
and purchasing authority in accordance with Council's Delegation Register and Procurement Policy.

Selection Criteria

Essential

1. Undergraduate degree (preferred humanities, such as Education, Arts, Social Sciences, Linguistics or
similar), or relevant experience

2. High level communication and interpersonal skills (written and verbal), with strong ability to consult
and negotiate especially when dealing with stakeholders and partners.

3. Strong organisational and administrative skills and demonstrated ability to prioritise workload and
meet strict deadlines while working in a high volume, process driven environment with variable
workflow patterns.

4. Passionate and enthusiastic about creating opportunities for regional students.
5. Excellent computer skills, including proficiency in Microsoft Office and social media knowledge.
6. The ability to work effectively and productively in a team environment
7. Demonstrated presentation skills and ability to facilitate workshops and group study sessions
8. Commitment to uphold Council’s Code of Conduct, Workplace Health and Safety and Anti-

Discrimination policies.

Desirable

9. Demonstrated experience in a similar role.
10. Current CPR and First Aid certificate, or willingness to obtain.
11. Mental Health First Aid Certificate