The Company
Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 390 employees and have 12 office locations in Australia, New Zealand and Papua New Guinea.
With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity, relentless focus on safety and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.
What we offer
- Company car
- Flexible & supportive working environment
- Great team culture – team sports, regular social activities, family friendly
- Strong safety focus
- Uniforms
- Referral bonus
- Employee discounts
- Financial wellness programs
- Discounted private health insurance
- Training to support personal & professional development
- Employee Assistance Program (EAP) – immediate family included
The Role
Reporting to the Service Manager – Cairns and based in Cairns, the Customer Account Manager will be responsible for managing a variety of customer accounts to ensure VAE Group is meeting all contractual requirements and delivering our promise of "Built in Certainty" to customers. Some of the key responsibilities will include but not limited to:
- Manage a portfolio of customer accounts
- Lead and provide technical support to a team of Mechanical Service Technicians
- Achieves revenue, GM$ and EBIT budget associated with Branch
- Assist in the coaching and developing of staff
- Identify potential opportunities & trends for improvement and growth
- Develop and maintain strong relationships with customers to increase customer’s satisfaction
What makes you stand out
Ideal candidate will demonstrate their proven experience as a Customer Account Manager or similar capacity, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes
- Leadership particularly with respect to value adding, safety and customer service
- Marketing and company representation
- Exceptional communication skills
- Exceptional customer service skills
- Exceptional negotiation & conflict management skills
- Competent project management skills
- Ability to understand and analyse financial statements, project forecasts & service trends
- Exceptional time management
- Strong interest in developing staff
Culture
Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.
Diversity & Inclusion
At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.
If you are a self-motivated and results-driven individual with a passion for customer service, we encourage you to apply today and join us.
