DHL Global Forwarding as a Customer Operations Specialist and play a key role in keeping Australia – and the world – moving.
At DHL Global Forwarding, we pride ourselves on delivering excellence in freight forwarding, powered by passionate people and seamless processes. We’re currently seeking a Customer Operations Specialist to join our high-performing team, supporting the smooth delivery of Air and Ocean freight solutions across Australia.
What You’ll Be Doing:
Reporting to the Operations Manager this hands-on role combines administrative precision with physical freight coordination. You’ll help ensure freight moves safely, efficiently, and on time — while delighting customers and maintaining full compliance with local and international standards.
Key Responsibilities:
- Carry out day-to-day freight forwarding tasks including quoting, bookings, documentation, customs coordination, and issue resolution.
- Support physical freight handling in collaboration with warehouse, transport, and third-party vendors.
- Enter and update data accurately in DHL systems and operational platforms.
- Assist with sales invoicing, costing, and closing out files to meet month-end timelines.
- Communicate professionally with customers, internal teams, and logistics partners to uphold service excellence.
- Ensure all operations meet local and global compliance standards.
- Collaborate with team members to ensure continuity and seamless service, especially during peak periods or absences.
- Support process improvement initiatives, training delivery, and operational enhancements under guidance from the Operations Lead.
- Contribute to a clean, safe, and well-organised workplace in line with safety protocols.
What You’ll Bring to the Team:
We’re looking for someone who’s proactive, detail-oriented, and thrives in a fast-paced logistics environment.
To succeed in this role, you’ll need to:
- Have experience in freight forwarding operations (Air and/or Ocean preferred).
- Show strong attention to detail and a commitment to accuracy.
- Be confident working with operational systems (experience with DHL systems advantageous).
- Communicate clearly and professionally with a wide range of stakeholders.
- Be adaptable, hands-on, and willing to pitch in with freight handling tasks as required (subject to appropriate licences).
- Demonstrate resilience and a solutions-focused mindset during busy or high-pressure periods.
- Collaborate effectively as part of a high-performing, supportive team.
Why Join Us?
At DHL Global Forwarding, you’ll be part of the world’s leading logistics company, where we don’t just deliver goods — we deliver careers. We offer:
- A collaborative and inclusive team culture.
- Ongoing learning and development opportunities.
- A chance to make an impact every day in a critical operations role.
- Competitive remuneration and employee benefits.
Join us and help move the world forward.
