Customer Service and Education Officer

The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations. They will perform customer service and education activities, as well as ensuring they log and resolve queries according to established operational procedures and using the Authority’s IT systems.

About us

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

About the role

As a Customer Service and Education Officer, you'll play a vital role in supporting employers and workers by delivering clear, consistent information about the Portable Long Service Scheme,while helping to maintain an accurate and up-to-date register. Your day-to-day work will include responding to mix of phone and email enquiries,completing administrative tasks and contributing to key projects and other operational priorities .You'll be supported by experienced Team Leaders, receive comprehensive training,and have the opportunity to grow your professional skills in a positive,team-focused environment.Whether you're just starting your career or looking to build on existing experience,this role offers a opportunity to make a meaningful impact while continuing to develop valuable skills.

About you

As the Customer Service and Education Officer, you will possess:

• Demonstrated ability to quickly learn,accurately apply and adhere to regulations, established processes and guidelines.
• Excellent customer service skills, with strong, clear oral and written communication skills
• The ability to foster productive working relationships with stakeholders,customers and team members
• Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
• The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

Why work at the Authority

• Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
• We value work-life balance and offer hybrid working options, including two days of work from home per week
• You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
• Generous leave entitlements,along with paid study leave, paid parental leave, purchased leave and more
• Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
• Your well-being is important to us,which is why we offer a free and confidential Employee Assistance Program,as well as other health and well-being initiatives

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page).Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.

Applications close Friday 20 June 2025 at 11.59PM