VicRoads Registration and Licensing Services (RLS) has undergone a major organisational transformation and now, as a corporate entity, is creating a stronger business model to deliver VicRoads' long-term strategy.
The outcome of this corporate transformation is greater investment in our people, systems and technologies which will not only deliver greater capability internally but enable the delivery of new digital products and services to enhance the experience for our customers, our partners, and the Victorian community.
You have an amazing opportunity to make a truly significant impact on our team, the wider business as well as our stakeholders during this exciting period of growth for the company.
Salary: $63,120 - $65,654 plus Super
Tenure: Full-time/ max term (24 months)
Location: Bairnsdale
About the role:
Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. Working as part of our South East Region, you will be predominately based out of Bairnsdale Customer Service Centre.
About the job:
Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
Provide guidance and support to less experienced staff where required.
Serve as the first point of contact for customers in the service centre, offering information and guidance on digital transactions.
What we are looking for:
Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
Excellent communication skills coupled with a strong work ethic.
Adaptability, flexibility, and agility with regards to change and adopting new methods of working
A team player who is not afraid to go above and beyond where required.
Intermediate computer literacy skills
A full valid driver’s license is required.
Reasonable travel is required.
Ability to navigate and coach customers through digital platforms smoothly.
VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.
How to Apply:
Please submit your application via the “Apply” button. Applications should include a resume and a brief covering letter. Applications close 11.59pm on Wednesday 18 June 2025.
For a copy of the Position Description please email [email protected]
Unfortunately, applications cannot be accepted via this email.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.
