Date: Jun 25, 2025
Location: Dandenong South, VIC, AU, 3175
Company: Gates Corporation
Essential Duties and Responsibilities
- Completes work with a limited degree of supervision
- Applies knowledge of how the team integrates with other teams to achieve objectives
- Provides solutions to atypical problems based on proven practices or procedures
- Impacts the quality, timeliness and effectiveness of the team; recommends changes to improve efficiency
- Explains job specific information
Supervisory Responsibilities
- None
- Likely to act as an informal resource for associates with less experience
- Provides informal guidance and support to team members
Requirements and Preferred Skills
- 2-3 years of experience in a similar role or industry
- Knowledge of best practice Customer Service
- Proficiency in using MS Office, Teams, and other relevant business software
- Experience with SAP or relevant top tier ERP
- Experience with contact centre system (e.g. Genesys, Amazon Connect, Cisco SIP, Avaya) is advantageous
- Excellent command of the English language (oral and written)
- Strong capability to influence and engage while building strong relationships, and therefore requires interpersonal and human relations skills
- Confidence in speaking on the phone with customers, preferably in a previous customer service role
- Selling skills and technical aptitude or understanding
- Attention to detail
- Can perform independently and effectively, when under pressure
- Ability to collaborate closely with other company employees
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