Join the Rogue Royalty Team – Confident, Caring Customer Service Star Wanted!
Do you love dogs and enjoy helping people give their pets the best in premium lifetstyle and training accessories, health and wellbeing nutrition?
Do you have the confidence to hold a conversation, the energy to keep up in a dynamic environment, and the care to treat every customer like a VIP?
At Rogue Royalty, leaders in premium canine accessories, and RogueRaw, Australia’s largest raw food specialist, we’re looking for a friendly, reliable, and physically capable Customer Service Professional to join our growing team.
This is not your average pet shop—we’re all about quality, education, and results. We want someone who genuinely enjoys speaking with people, takes pride in their work, and brings positive energy and professionalism to the table every day.
About the Role
Shifts: Monday to Friday 4 hour to 8 hour shifts available. Ideal for parents who need school hours flexibility, university students or anyone wanting to get involved in the booming canine training or online industry.
As a key member of our customer service team, you’ll:
- Connect with Customers: Deliver caring, helpful service across email, in-store, phone, and social media platforms. You’ll advise on raw feeding nutrition and our premium canine product range.
- Maintain Our Showroom: Take charge of daily open/close routines and keep our space clean, organised, fully stocked, and customer-ready.
- Manage Orders & Admin: Handle POS systems, emails, and online orders with speed and accuracy.
- Assist with Stock Control: Support inventory management, participate in stocktakes, and help keep the warehouse and back-of-house running smoothly.
- Update Our Online Store: Upload and update products on our website (Shopify), including images, descriptions, and availability.
- Support Business Growth: As part of a small, fast-paced team, you’ll jump in where needed—no two days are the same.
What We’re Looking For
- Friendly & Professional: You enjoy genuine conversations and make people feel welcome. You're confident and composed when dealing with a wide range of customers.
- Physically Fit & Capable: This role includes lifting stock, walking dogs, and being on your feet—so good physical health and a calm, focused mindset are essential.
- Can-Do Attitude: You’re adaptable, proactive, and not afraid to take initiative or handle unexpected tasks.
- Willing to Learn: Our approach is different. You’ll receive mentoring and need to build a solid understanding of our natural nutrition and accessory range.
- Organised & Reliable: You take pride in doing things well, stay on top of your responsibilities, and work well within a team.
- Tech-Savvy: Confident using Microsoft Office, email, Shopify (or similar platforms), and basic image/file handling.
Why Join Us?
- Be part of a strong, respected brand that’s transforming pet care.
- Work in a supportive, passionate, pet-loving environment.
- Enjoy opportunities for personal growth and learning in a fast-growing industry.
How to Apply
Think you're the right fit? We’d love to hear from you.
Email your resume and a brief cover letter explaining why you’d be a great addition to our team to: [email protected]
Job Types: Full-time, Casual
Pay: $28.00 – $35.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplementary Pay:
- Bonus
- Christmas bonus
- Performance bonus
Work Authorisation:
- Australia (Preferred)
Work Location: In person
