Applications are invited for the position of Customer Service Officer, based at Council's Administration Centre. The successful applicant shall ensure the provision of high-quality customer service to all customers seeking to do business with Council. The Customer Service Officer is one of Council’s first and most important contact persons with the public and should be aware of the responsibility of promoting Council as an efficient and effective organisation.

Applicants should address the following Selection Criteria:

Essential:

Qualifications

• Higher School Certificate or equivalent OR NSW School Certificate/ Record of School Achievement and satisfactory experience in administration.

Skills and Experience

• Proven experience in cash handling, including varied methods of receipting and daily balancing;
• Demonstrated experience in a Customer Service role, both in a face to face and digital environment and a commitment to the highest level of professionalism;
• Experience with various computer applications, including Microsoft Office, in particular Excel, and the use of EFTPOS devices; and
• Strong time management and proven ability to manage multiple tasks in a fast paced environment and work independently.

Desirable:

Qualifications

• Customer Service Qualification or willingness to obtain qualification within 12 months of commencement with Council which is acceptable to the Director Corporate and Community Services;
• NSW Class C Drivers Licence;
• Appointed as a Justice of the Peace or willingness to obtain within 6 months of commencement with Council; and

Skills and Experience

• Demonstrated negotiation and problem solving skills including the ability to deal with a diverse range of customers in an empathetic manner.

Employment will be in accordance with the terms and conditions of the Local Government (State) Award 2023. The classification for the position will be up to Operational Band 1, Level 2, Grade 2. Salary will be in accordance with qualifications and experience, and will be in a range from $999.85 to $1,054.90 gross per week.

Enquiries in relation to the nature of the position may be made by speaking directly with Council’s Chief Financial Officer, Edwin Narayan on (02) 6728 8288.

Applicants must address the selection criteria as listed below. Letters of application submitted online are to be addressed to the General Manager, and will close on Friday, 20 June 2025 at 4:30pm. Council is an Equal Opportunity Employer and provides a smoke free work environment.

Brett McInnes
General Manager
Inverell Shire Council

About Us

Inverell Shire is a thriving regional centre in the Northern Tablelands of New South Wales. Formed in July 1979, the shire comprises an area of 9,430km2 with a population of 17,836. The township of Inverell is a major service centre and has a population of 12,000. Inverell is serviced by an air service to both Sydney and Brisbane and is a commercial hub to an estimated 60,000 people.

Council’s Total Annual Expenditure - $40 million

Total Employees - 215

New South Wales Department of Planning and Environment forecasts Inverell LGA to grow by 12.2 per cent by 2031.