Customer Service Officer for fast-growing ecommerce business (remote - very flexible, 10 hrs/week)
An exciting opportunity for a motivated inbound sales/customer service guru to join a successful Australian ecommerce operation.
We offer exposure to a range of work, great flexibility and a supportive team.
You are smart, entrepreneurial and love to talk to people.
Sound good? let's chat!
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We are Australia's leading online retailer in our niche (eco-friendly pest control products).
We are looking for an energetic and experienced customer service officer on a remote, flexible basis. You will be manning our helpdesk, handling inbound queries by email and phone:
- 2-3 hours per day within business hours (weekdays only) with flexibility to fit into your daily life
- Fully remote (but fully supported!)
- Perfect for someone:
o Looking to balance work with school pickups and drop-offs
o Wanting to complement your studies or other priorities in life
o Looking for variety in your work life
o Who wants to be part of a small team with a strong purpose
You will be responsible for:
- Customer service (phone, email, live chat)
- Working with our local warehouse on order issues
- Daily operations support / projects that are constantly changing
Ideally you will be someone that we can form a long-term partnership and can grow with the business. You will be well supported by the operations manager, business owners and our fantastic, long-term team.
What we’re offering:
- An attractive hourly rate
- A friendly and supportive team culture
- Flexibility to work when you want (2-3 hours per day)
- Work from anywhere (we do not have an office)
- Opportunity to lead and explore your interests
- A dynamic, helpful and experienced team
We are looking for someone:
- With customer service, sales or translatable experience
- Proactive and energetic
- Comfortable working with a remote, asynchronous team
- Keen to dig in and learn new things
- Solution-oriented
- Comfortable using Shopify (or a similar platform)
Our ideal hire will be:
- Enthusiastic and hungry to learn new things.
- Flexible and comfortable working in a state of low-level chaos.
- A self-starter, with a high level of initiative.
- Have great communication skills.
- Very attentive to detail.
- Good at getting along with all kinds of people.
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We don't want to burden you with heaps of hurdles to jump over, so if you're interested we have just 3.5 questions for you please. There are no right or wrong answers; we just want to get a sense of who you are and whether we'd make a good fit (just a few sentences per Q please; no more than 50-100 words each):
1. Please tell us about yourself, how you got where you are and where you want to be in 5 years.
2. What, specifically, about this job appeals to you?
3. How do you keep organised when you have a lot of competing priorities?
3.5. What is the grammatical mistake I made in the job description?
Please send your CV too.
Job Types: Part-time, Casual
Pay: $31.00 per hour
Benefits:
- Work from home
Application Question(s):
- What, specifically, about this job appeals to you?
- How do you keep organised when you have a lot of competing priorities?
- 3.5. What is the grammatical mistake I made in the job description?
- Please tell us about yourself, how you got where you are and where you want to be in 5 years.
Work Location: Remote
