- End-to-End Order Management: Manage complete order lifecycle, from preparing sales quotations in CRM and verifying lead times to processing purchase orders and managing shipments to ensure on-time delivery.
- Customer Relationship Management: Serve as a first point of contact for customers, building strong relationships through regular communication to review open orders, proactively resolve issues, and align our services with their needs.
- Cross-Functional Collaboration: Partner with Sales, Materials Management, and Operations teams to anticipate project timelines, identify potential scheduling conflicts.
- Post-Sales Support: Process approved customer rebates, stock returns, and assist with the quality and warranty processes to ensure a seamless customer experience.
- Team Contribution & Development: Actively engage in continuous training on products and systems while providing backup support to colleagues to foster a cooperative team environment.
Required Qualifications and Experience for Consideration
- Degree in Business or related discipline with at least 1 year of working experience in Order Fulfilment environment.
- Knowledge or experience with SAP system preferred.
- Excellent communication skills and with good telephone etiquette.
- Real Estate Assistant Agent license preferred .
- Previous experience in Contact Centre and Customer Support role .
Job Type: Full-time
Pay: $65,000.00 – $70,000.00 per year
Benefits:
- Work from home
Education:
- Bachelor Degree (Preferred)
Experience:
- customer service: 1 year (Preferred)
Licence/Certification:
- Real Estate Agent/ Assistant Agent License (Required)
Work Authorisation:
- Australia (Required)
Work Location: Hybrid remote in Sydney NSW 2000
Application Deadline: 30/08/2025
Report job
