Customer Service & Spare Parts Administrator

The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies components required by its 16 watch brands some of which include OMEGA, Longines, Tissot, Swatch and Flik Flak. Swatch Group employs more than 32,000 people in over 50 countries.

We are seeking a Part Time Customer Service & Spare Parts Administrator (20 hours per week) based 4 or 5 days in our Richmond Head Office Service Centre.

• Receive, unpack, and check spare parts deliveries
• Pick, pack, and dispatch internal and external orders according to schedule
• Accurately input stock transactions and manage inventory in SAP
• Maintain organised and clearly labelled bin locations and storage areas
• Adhere to FIFO stock management and assist with stocktakes and cycle counts
• Create and manage repair orders, including estimating and billing
• Handle watches and spare parts in line with company standards
• Process product transfers, exchanges, and repairs in the system
• Respond to customer queries and orders via phone and email
• Perform general admin duties, including filing, invoicing, and documentation
• Ensure timely completion of tasks and escalate key issues as needed
• Support the Customer Service team with escalations and maintain service benchmarks

• Experience in the spare parts and/or watch industry is highly beneficial
• Experience and sound understanding of supply chain processes
• Ability to utilize multiple reference identification systems for part number interpretation
• High attention to detail
• Ability to stand for extended periods, frequently bend and reach, and handle small, precise spare parts with accuracy
• Proficient computer skills, basic knowledge of SAP/other ERP system & Microsoft Office
• Excellent communication and organisation skills
• Proficient data entry, spelling, and written communication skills
• Problem-solving skills
• Interpersonal skills; team player
• Time and priority management skills

Please click APPLY to submit your application.