Department: AR Customer Services Ops Customer Lending Retail
Division: Australia Retail
Location: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Customer Settlement Officer in our Customer Settlement Operations Department, you’ll play a key role in helping our customers into their homes. Our Customer Settlement Officers are well trained mortgage industry professionals who are focussed on delivering exceptional customer outcomes that are both well managed and meet the needs of the customer. They are always aware of the need to follow not only internal policies but ANZ’s regulatory obligations. They are dedicated to supporting frontline lenders, brokers and helping customers on their home loan journey.
Roles are with our Customer Settlement team, processing settlement funding for Retail, Commercial and Small Business Purchase applications on the day of settlement. This role is predominantly conversation based via the PEXA Digital Settlement Platform and email communications with front line, this is not a call-based role.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent, Full time
Role Location: 833 Collins Street, Docklands VIC
What will your day look like?
As a Customer Settlement Officer, you are responsible for:
Post training & Ramp up period, ability to meet team outcome (Settlement Officer) & productivity targets.
Creating seamless, transparent settlement experiences for our customers and stakeholders
Maintaining a strong sign on time result
Strong focus on continuous improvement relating to business process.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Ability to effectively manage your time to meet customer & lender expectations
Excellent stakeholder management skills
Ability to follow processes for risk and compliance requirements
Attention to detail
Excellent written & oral communication skills.
Flexible and adaptable to change
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
. You can apply for this role by visiting ANZ Careers and searching for reference number 99181
Job Posting End Date
24/06/2025 , 11.59pm, (Melbourne Australia)
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