Data Analyst
Clerk Grade: 7/8
Salary Range: $113,574 - $125,720 + superannuation
Employment Type: Ongoing, Full-time
Location: Sydney CBD - Flexible working arrangements
The organisation
The IRO is an independent statutory office established under the Personal Injury Commission Act 2020. Samantha Taylor PSM is the Independent Review Officer. The Officer is supported by an expert team.
The statutory functions of the IRO include to:
- find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers;
- manage and administer the Independent Legal Assistance and Review Service (ILARS);
- conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers’ compensation and motor vehicle accident legislation.
For more information about the IRO click here
About the role
The Data Analyst identifies, analyses and facilitates reporting on business systems, processes, workflows and data analysis.
Its role is to support the IRO by providing analysis, technical support and reporting services to facilitate its smooth running in alignment with the overall business and strategic requirements of the Office of the Independent Review Officer. We are seeking a motivated and resilient person to:
- Design tools and implement processes to analyse and facilitate improvements to business systems, processes and workflows.
- Oversee data quality assurance and remediation and systems audits to monitor compliance with systems and procedures to ensure data integrity, develop or refine management reports and ensure accurate data-informed reporting.
- Work effectively with team members towards mutual continued development and provide feedback and advice on research and analysis undertaken.
- Facilitate strong team performance by assisting in the delivery of regular data analysis reporting and development of automation and self service of reporting systems.
Essential Requirements
- Tertiary qualifications in a relevant discipline, or equivalent knowledge and workplace experience.
- SQL
- Microsoft Excel.
- Critical thinking.
- R or Python statistical programming.
- Data visualization.
- Presentation skills.
- Machine learning.
- Previous experience working within Government.
What we need from you:
To start your journey towards joining our Team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Applicants invited for interview will be required to complete additional assessments.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Meg Rapley via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 13 August 2025 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
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Information on adjustments available for the recruitment process
