Company Description
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Job Description
- Based at our stunning beachfront office in Coolangatta, you can watch the whales pass by from your desk, or feel the sand between your toes during your lunch time walk
- We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance
What you will do:
NRMA Parks and Resorts has recently invested in a sophisticated new data platform to assist us on our future journey to provide market leading guest experiences.
This position will play an integral part in our team by supporting our future growth. Reporting to the Digital and Engagement Manager, you will manage all aspects of our new data platform, including undertaking analysis of customer data to drive key insights to inform our guest experience, membership, marketing campaigns and operational strategy. You will also:
- Analyze massive datasets for trends and insights
- Translate data into actionable recommendations for business decisions
- Design impactful reports and dashboards for informed decisions
- Collaborate on data quality and GCP optimization
- Develop and maintain technical documentation
- Help refine guest lifetime value and segmentation models
- Analyze media effectiveness and its impact on booking trends
- Support revenue team with data-driven insights for pricing
- Automate data-driven workflows for improved efficiency
- Adapt data analysis processes and implement new technologies
What you’ll bring
- Minimum of 3 years’ experience in a similar role
- Experience working in a fast paced, ever-changing environment
- Passion and enthusiasm for providing an exceptional customer experience and all things digital
- Tertiary qualifications in a relevant field including Computer Science, Engineering, Finance or Economics (desirable)
- Knowledge and experience in the travel and tourism industry (desirable)
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes
