Defence ICT & Desktop Support Officer

Employment Type

Permanent

Closing Date

2 July 2025 11:59pm

Job Title

Defence ICT & Desktop Support Officer

Job Summary

As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Opportunity:

We are seeking an ICT and Desktop Support Officer to provide full desktop support to our Defence customer, handling BAU activities, incidents, service requests, project tasks, and information requests on the customer's ICT environment. Support TC networks, including Unified Comms, Wireless, and Audio Visual. Drive customer advocacy and profitable growth.

Candidates must be Australian Citizens with a current Baseline Security Clearance, preferably NV1 Security Clearance. This role requires maintaining an Australian Government NV1 Security Clearance or having Baseline clearance and the ability to obtain NV1 Security Clearance.

What We Offer

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• Global presence across 22 countries; opportunities to work where we do business.

• Purchased annual leave scheme

• Additional Telstra day off

• Additional 30% off Telstra products and services

• Toolkit provided (laptop + mobile phone + plan paid for)

• Recognition of prior service for recent defense members; carry over of long service leave to Telstra

• 4 weeks paid defense leave for Defense Reserve members

What You'll Do

• Manage and install video conferencing equipment in the defence environment.

• Conduct Audio Visual health checks.

• Escort sub-contractors across JSF Precinct.

• Provide VTC and desktop support.

• Obtain classified briefing for Zone 5 tasking and Air Side access.

• Capture deliveries in CableSolve and Tamit.

• Work with VIP customers to deliver premium onsite service.

• Manage workload within the customer's services management tool to meet SLAs.

• Resolve incidents and deliver service requests within SLAs.

• Update records documentation to maintain ICT environment accuracy.

About You

• High-level customer service, negotiation, and facilitation skills.

• Excellent written and oral communication skills.

• Strong organisational and problem-solving skills.

• Ability to work autonomously and under tight deadlines.

• Understanding of HSE practices and risk management.

• Commercial mindset in decision making.

• Compliance with timesheet and project booking practices.

• Willingness to travel interstate as required

• Proficient in Telstra SOE applications and general PC applications and hardware.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected]