Utilise your skills and experience across a broad range of technologies
We are a team of big thinkers who are engineering the future of banking
Together we will build simpler and better solutions
Who we are
End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.
Why we need you
As someone who never shies away from a challenge, let us present ours to you. We’re working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help.
Our people are located across our entire branch network in the ACT, as well as across regional locations in Southern NSW. From Belconnen to Batlow, Leeton, Merimbula and Yass, you’ve got our colleagues in this region covered!
Do work that matters
As our Desktop Support Technician, you will be based in Forest and be responsible for providing technical support and assistance to end-users in a fast-paced, dynamic environment across the ACT and Regional Southern NSW. You will be required to troubleshoot and resolve desktop, software, and hardware issues for internal colleagues. In this role, you will also be responsible for maintaining and upgrading laptops, desktops and peripherals in campus locations as well as Branch.
Provide desktop support to end-users, both in-person and remotely.
Install, configure, and troubleshoot desktop hardware and software.
Troubleshoot and resolve desktop and peripheral issues.
Install and maintain desktop operating systems and applications.
Perform desktop and application upgrades as needed.
Maintain and manage hardware inventory.
Provide timely and effective communication to end-users and IT management.
Collaborate with other IT teams to resolve complex issues.
We’re interested in hearing from people who possess the following:
Recent experience in desktop support.
Strong knowledge of desktop operating systems, such as Windows and macOS.
Experience with desktop hardware and peripherals.
Familiarity with Microsoft Office and other common business applications.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Flexible with working locations as this role requires travel between locations to assist with technical queries
Working with us
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. You’ll be empowered to do your best work and contribute to the future success of the Group. We really love working here, and we think you will too.
If this sounds like you, apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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