Enterprise Change Practice Lead

Job Description

• Fantastic opportunities within our Qantas Enterprise Business Unit
• Challenging opportunity to innovate and drive change
• Full-time permanent role working at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving. 

The Senior Manager, Change Management (Enterprise Change Practice Lead) is responsible for building and maturing the change capability within Qantas Technology's Enterprise PMO and portfolio of strategic programs. This role plans, orchestrates, and integrates change across domains and portfolios to support adoption of major business change under the Qantas Tech 2030 roadmap. It establishes enterprise-wide change frameworks, tools, and governance to provide visibility, coordination, and minimise business disruption. In close collaboration with delivery teams, the role ensures consistent use of change methodologies, reduces change fatigue, and strengthens organisational resilience.

As part of the Enterprise PMO Leadership Team, the role leads the development of change management playbooks, impact assessment tools, and capability uplift programs, embedding a people-centred approach to transformation.  As a People Leader, the role is responsible for recruiting and retaining top talent, and for coaching, mentoring, and developing the Enterprise Change team
 

You’ll have:

• Minimum 10 years in change management and transformation roles, including 5+ years in leadership or practice management.
• Tertiary qualification in Business Management, Change Management, or equivalent industry experience.
• Track record of driving adoption of change disciplines, coaching change leads, and championing continuous improvement and leading enterprise-wide change initiatives.
• Deep expertise in various enterprise change management methodologies (e.g., PROSCI-ADKAR, agile change, lean portfolio management, human-centric design).
• Proven ability to scale change capabilities in large, matrixed organisations.
• Experience with large-scale technology transformations, particularly in the aviation or service industry.
• Demonstrated success in building change capability and enhancing organisational maturity.
• Strong portfolio management skills; able to balance priorities and manage constrained resources.
• Working knowledge of agile delivery and integrating change management in iterative environments.
• Experienced with digital adoption platforms, change analytics, and portfolio tools (e.g. Clarity).
• Strategic thinker with strong planning and stakeholder influencing skills.
• Comfortable leading through ambiguity and complexity in fast-changing environments.
• Excellent communicator across written, verbal, and visual formats, and confident presenting to executives.

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 10th of July

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.