Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ABOUT GLOBAL PAYMENTS
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.
ABOUT THE ROLE
The Partner Relationship Leader is responsible for leading the Partner Relationship team and managing the company’s relationship management & growth strategy with partners and key clients. This role is fully accountable for the overall relationship management process with select partners and clients to deliver value for both parties. This also includes collaborating directly with cross-functional stakeholders to implement agreed outcomes. The role will require high levels of energy, commitment and the ability to influence organisational decisions based on sound business acumen to achieve results.
They will also be responsible for developing and maintaining a high performance culture through establishing and modelling direction, behaviour, pace and accountability in a competitive revenue generating environment.
KEY RESPONSIBILITIES:
- Development and execution of portfolio plan incorporating strategic initiatives and tactics to maximise portfolio commercial growth (including Gross Profit, Merchant Adds) and customer engagement and success (including SLAs, NPS, CSAT)
- Develop business plans with select partners and customers with mutually agreed commercial targets. Manage execution of the business plans through collaboration with the broader organisation.
- Coach & develop the PRM team around relationship management best practice to enable high performance & high conversion rates;
- Designing and implementing processes to ensure there is a smooth and successful transition of new partnership opportunities from the Partnerships team to the Partner Relationship Management team and Merchant sales team to drive growth;
- Enhancing and improving the relationship management function to drive success for the business and our clients;
- Develop appropriate enablement and communication methods to collaborate with internal cross-functional stakeholders, to ensure partner success. Including, marketing, operations, finance, product & acquisition.
- Continued execution of developed GTM plans to ensure all supporting teams are engaged and effective including API services and customer support in both organisations to manage client on boarding, activation rates and case management service level agreements.
- Accurately reflect the current state of sales and relationship initiatives and activities in the appropriate CRM platform (such as Salesforce.com), providing timely reports and communications to management on core metrics.
- Triage all customer issues and cases by working with internal department heads including Support, Integration Services, Marketing, Finance and IT.
- Working closely with the API Services Team, Merchant Onboarding Team and Product team to drive continual improvement and meet the needs of our clients;
- Proactively identifying and recommending innovative solutions and process improvements to allow the business to adjust as market behaviours and needs change;
- Comply with relevant legislation, company policies and procedures; and
- Other duties as reasonably requested by Global Payments AU/NZ.
SALARY
The salary for this role is $180,000 + super and performance bonus.
ABOUT YOU
- Exceptional leadership skills in order to develop a high performing culture through establishing and modelling direction, behaviour, pace and accountability;
- Excellent relationship management and strategic relationship management skills;
- Excellent sales negotiation skills;
- Commercial vision and business acumen;
- Strong numeracy & communication skills;
- Good conceptual appreciation of API approaches, use cases and technologies;
- Good analytical skills & problem solving skills with strong attention to detail;
- Demonstrated capacity to develop and maintain strong working and interpersonal relationships and collaborate and negotiate with a wide range of stakeholders, both internal and external;
- Strong financial literacy and commercial acumen to undertake detailed analysis and enable timely decision making;
- Proven track record of Sales;
- Exceptional business and commercial skills including strategic thinking with the ability to develop high level concepts and strategy;
- Outstanding written and verbal communication skills with a demonstrated ability to communicate at all levels;
- Excellent teamwork skills and ability to work effectively with people at all levels of the organisation; and
- Passion for delivering great experiences both internally and externally.
OUR BENEFITS
Join a leading global technology brand that offers benefits you’ll actually value, including:
Flexible work arrangements that support your unique need;
18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
Women in Digital membership, granting you access to a host of member industry events and resources;
Additional birthday, community giving, wellness and study leave;
Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
A jam-packed calendar of cultural celebrations and social activities;
Global career and professional development opportunities;
Salary sacrifice and an Employee Stock Purchase Plan.
READY TO APPLY?
Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
