Eyewear & Optical Sales Specialist

JOB TITLE AND TYPE: Eyewear & Optical Sales Specialist – Casual (1 to 3 days per week including Saturday’s)

LOCATION: Adrenaline Optometry Terrigal

SUPERVISOR/MANAGER: Managing Optometrist & Practice Manager

ABOUT THE ROLE:

We have a fantastic opportunity for a motivated person with exceptional customer service and sales skills to join our team on a casual basis. The suitable candidate must demonstrate outstanding client experience from start to finish. We are in our third year of operations and would like to expand our team.

This is a hybrid role, and you would be responsible of various of tasks and duties from opening to closing of the day.

Previous experience as a Sales Rep/Sales Consultant or Sales Account Manger within a sales environment is a requirement of the position. (Optical Assistant or Dispensing experience is desired but not essential)

You will also showcase your communication abilities, demonstrating the capacity to collaborate effectively within a team, use digital devices and equipment, and excel in adhering to the values upheld by Adrenaline Optometry.

MAIN DUTIES/RESPONSIBILITIES:

• Provide friendly and efficient customer service and general practice retail skills ie greeting customers, answering questions, assist customers choose frames, discuss lenses options etc
• Dispensing duties to ensure the very best patient experience ie measure PD and heights and processing all patient orders
• Online orders from online store - encompassing receiving orders, processing orders, fulfilling orders, coordinating shipping for orders, and delivering orders to the post office.
• Take payment electronically or via cash
• Coordinate customer requests and emails
• Maintain and care for stock
• Maintain a high level of housekeeping in the practice including overall presentation and cleanliness
• Complete administration duties including, booking patient appointments, ordering contact lenses, liaising with patients with their orders and follow up appointments, package orders etc
• You will work to all practice policies and healthcare guidelines
• Work on Saturdays (every alternate Saturday) or as mutually agreed upon.

SKILLS & EXPERIENCE

• Current experience as a Sales Representative/Sales Consultant or Sales Account Manager in sales
• Experience working with high-end clientele within a boutique or upscaled retail environment
• Demonstrated expertise in technical skills encompassing the use of software applications such as Microsoft packages, email communication, keyboard shortcuts, copy and paste functions, database management, customer relationship management systems, and online ordering platforms
• Experience working effectively in a team environment as well autonomously under limited supervision
• Excellent verbal and written communication skills with strong attention to detail
• The ability to build genuine and supportive relationships with patients, networks and colleagues
• Sound knowledge and practical application in mathematics
• Experience with EFTPOS or Hicaps machine
• Great sense of fashion with eyewear and colour to suit patient needs
• Willingness to work in a team with a positive can-do attitude
• Solutions focused
• Punctuality and reliability

PERKS

• Work for a family-owned practice
• Competitive salary in “Health Professionals and Support Services Award”
• Weekend penalty rates
• Staff discounts on eyewear
• An in-depth on boarding and training, that will continue throughout your career
• Possibility to receive subsidised formal training in Optical Dispensing

Job Type: Casual

Pay: $32.00 – $38.00 per hour

Expected hours: 8 – 25 per week

Application Question(s):

• do you have current experience as a Sales Representative/Sales Consultant or Sales Account Manager in sales?
• Do you have experience working with high-end clientele within a boutique or upscaled retail environment?
• Do you have expertise in technical skills encompassing the use of software applications such as Microsoft packages, email communication, keyboard shortcuts, copy and paste functions, database management, customer relationship management systems, and online ordering platforms
• This role includes Saturday work as part of a rotating roster. Are you available to work Saturdays?

Work Authorisation:

• Australia (Preferred)

Work Location: In person