- Join a supportive team with Guardian benefits and competitive salaries.
- Monitor safety, compliance, invoices, and provide reports to Facilities team.
- Engage contractors, track SLAs, and ensure high-quality job completion.
ABOUT US
Guardian Childcare & Education is one of the most respected quality providers of early learning across Australia. With an innovative private equity owner, we are driven by a bold vision for growth. With a national footprint of 180 centres and a strong pipeline of new centres, we combine the scale of a major brand with the agility of a dynamic, purpose lead organisation. Guardian offers the rare opportunity to shape a brand with real impact—where innovation, creativity, and commercial strategy go hand in hand. Join a business where your ideas can fuel an amazing customer experience and accelerate your career in a values-driven environment.
Position Overview: The Facilities Coordinator is responsible for managing and overseeing all aspects of facility operations, ensuring a safe, compliant, and efficient environment. This role involves triaging calls and emails, coordinating repairs and maintenance (R&M), engaging with contractors, following up on any overdue jobs and maintaining communication with various stakeholders internally and externally.
Key Responsibilities:
1. Communication Management:
- Receive and log all incoming calls and emails related to facilities inquiries.
- Serve as the primary point of contact for all facilities-related issues.
- Assess inquiries to determine if they are discretionary or require immediate R&M.
- Evaluate urgency, safety concerns, and compliance issues for R&M requests.
- Escalate any jobs requiring urgent attention through appropriate channels.
3. Quotes and Service Level Agreements (SLAs):
- Obtain accurate quotes for requested services.
- Establish and communicate SLAs based on the urgency and complexity of requests.
- Identify and engage qualified contractors for maintenance and repair jobs from Guardians preferred contractors.
- Ensure contractors are aware of SLAs, job requirements and ensure these are always met.
- Conduct follow-up checks to ensure the satisfactory completion of jobs.
- Update the system with completion statuses and maintain accurate documentation.
- Report and address any safety hazards or compliance issues promptly.
- Escalate any WH&S issues through the appropriate channels.
- Review, check, and approve invoices against work orders, contracts, and agreed service levels to ensure accuracy before submitting for payment.
- Support budgeting and cost-control processes by maintaining accurate records of facilities expenses.
- Provide administrative support to the Facilities team as required.
- Collaborate with internal teams to ensure seamless facility operations.
- Prepare reports on facility issues, job completions, and contractor performance.
- Work closely with the Facilities Managers and to trouble shoot any issues on sites
Guardian Childcare & Education values diversity in the workplace and is an equal opportunity employer. Diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We are committed to providing a workplace where every person is valued, respected, and supported to progress.
We are also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
At Guardian Childcare & Education, children's safety and wellbeing are our top priority. We have zero tolerance for any form of abuse or harm. We rigorously screen all potential team members, requiring a 10-year verifiable resume, 5 years of direct manager references, and other security checks to ensure they meet our high standards.
- for those who have not been in employment that long, these expectations will be adjusted.
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