At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Job Purpose
- The Field Medical Affairs Manager (MAM) is a field-based member of the Medical Affairs team who serves as a strategic link between Alcon and Medical Experts (ME)/Key Opinion Leaders (KOLs) in the field of Ophthalmology and Optometry.
- The MAM strategically supports the development and appropriate use/adoption of Alcon products and therapies through supporting evidence generation and evidence-based scientific exchange and by gathering actionable insights to further inform and shape the company’s understanding of the products, therapeutic area, market access, and clinical practice.
- The MAM responds to unsolicited requests for scientific exchange/insights, detailed working knowledge of FDA-approved Alcon products, current medical/scientific research, and publications and proposals for scientific research.
- The MAM provides support for ECPs interested in participating in ALCON’s Investigator Initiated Trials (IITs) by guiding them through the concept endorsement, synopsis review, and grant approval process.
- The MAM provide general medical/healthcare information by delivering unbiased scientific information (data dissemination) presentations to practitioners, third-party payors, and internal Alcon associates.
- MAM also respond to queries and unsolicited requests for medical information from doctors submitted to Medical Product Information and Complaint Handling and escalate to the MAM team.
- This role will be 80% Surgical, 20% Vision Care
Major Accountabilities
- Foster KOL/HCP interest in Investigator Initiated Trials (IITs) within Alcon’s product strategy and liaise between potential researchers and Alcon on Investigator Initiated Trials (IITs) from inception to publication.
- Act as an interface between Medical Expert/ HCP and Alcon to provide up-to-date medical support on device-related issues to educate, diagnose, resolve, and where applicable, escalate to local or regional Medical Affairs.
- Develop and maintain peer-to-peer scientific relationships with KOLs and decision-makers to expand evidence generation through scientific partnership opportunities; and gain their advocacy.
- Develop a strong understanding of the future needs of ophthalmic surgeons and support medical education in alignment with Alcon's strategy.
- Identify national, regional, and local KOL eye Care Provider experts according to their medical expertise and academic reputation.
- Liaise and provide up-to-date medical support to healthcare associations to ensure an evidence-based understanding of Alcon products relative to medical guidelines and medical evidence/health economic information.
- Assure thoughtful and informed exchange of current medical information and data related to Alcon products and selected areas of therapeutic interest with KOLs.
- Upon investigator request, liaise between potential researcher and Alcon on Investigator Initiated Trials (IITs) and serve as Project Lead from inception to publication.
- Provides important information for making healthcare coverage and access decisions for Health Economics and Outcomes Research.
- Regularly collect, analyze, and report insights from the scientific exchange with ECPs that may impact company development plans/trial designs, launch, and brand strategies/tactics.
- Deliver effective presentations to ECPs and collect and report insights.
- Function as the Alcon medical speaker to present, as needed, at customer sites, congresses, symposia, and training events for up-to-date data-based, scientific, and clinical information on Alcon product(s).
- Provide non-promotional speaker training to HCPs to support education to the healthcare community about therapies developed and commercialized.
- Medical Support & Key Opinion Leader (KOL) Relationship Development
- Attend and provide scientific support for Medical Affairs activities and scientific sessions at regional and national congress meetings.
- Liaise and provide up-to-date medical support to healthcare associations to ensure an evidence-based understanding of Alcon products relative to medical guidelines and medical evidence/health economic information.
- Timely completion of all required training activities, documentation, and other administrative responsibilities. Internal Alcon Support
- Provide medical support and training, as appropriate, (i.e., disease state and product) to colleagues (e.g. sales reps, Regulatory Affairs colleagues, etc.), but not as a substitute for those functional training groups.
- KOL Speaker training for medical events
- Support educational efforts, such as wet lab activities, by proctoring such events and being onsite as necessary.
- Ensure cross-functional collaboration, and interface effectively with all other Medical Affairs functions, as well as other departments, including but not limited to Commercial, QA, Research and Development, Regulatory Affairs, and Market Access.
- Work with Med Info and Med Safety to help resolve escalated product complaints as well as Medical Safety issues.
- Comply with all credentialing requirements for any healthcare institution (e.g., hospital) that is part of the MAM's call plan, including, among other things, routine background checks, medical testing (i.e., Tuberculosis test) or proof of immunizations, training on facility policies, adherence to confidentiality, etc.
- Work with Integrity and Compliance observing all laws, industry standards, and company policies.
Education/Experience
Qualifications:
- OD/MD/DO/MBBS /PhD/PharmD/Advanced Degree in Ophthalmology or Optometry.
Languages:
- Fluency in English essential
- Knowledge/Fluency of at least one other international area language preferred
Experience:
- Advanced knowledge of eye diseases including ophthalmic surgical procedures and optometry.
- Minimum of 5 years of experience in an ophthalmology or optometry field (academia, industry, clinical practice), with at least 2 of those in the ophthalmic industry or clinical practice.
- Experience in a HCP-facing role.
- Working knowledge of the Healthcare System and of the research procedures as well as the ICH guidelines, GCP, and other ethical guidelines.
- Essential knowledge of clinical trial design, product development, regulatory requirements, payer landscape, and life cycle management.
- Experience in scientific presentations and basic experience in medical writing and biostatistics.
- Proven ability and experience to develop and foster peer-to-peer, credible relationships with Medical Experts/decision makers.
Minimum:
- Experience in Medical Affairs and understanding of related Industry functions
- Clinical environment experience (hospital, clinic, private practice)
- Understanding of medical devices and familiarity with relevant TGA and MTAA codes, plus local legislation and requirements
- Knowledge and experience of medical and scientific research methodology as well as clinical trial design and data analysis
How You Can Thrive at Alcon:
- Opportunity to work with a leading global medical device company.
- Collaborate with a diverse and talented team in a supportive work environment.
- Competitive compensation package and comprehensive benefits.
- Continuous learning and development opportunities.
Alcon Careers
See your impact at alcon.com/careers
ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to and let us know the nature of your request and your contact information.
EQUAL EMPLOYMENT OPPORTUNITY POSTERS
If you’d like to view a copy of the Alcon’s affirmative action plan or policy statement, please email .
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