The Clubhouse Hervey Bay (Hervey Bay Golf Club)
Floor Manager (Duty Manager) - Fulltime position
Are you looking to work a happy work / life balance, opportunity to work in a fantastic team at the Clubhouse Hervey Bay (Hervey Bay Golf Club)
Organisation - about us…….
The Clubhouse Hervey Bay is located on the beautiful Fraser Coast at the Hervey Bay Golf Club.
The Clubhouse is the best little Club in the region experiencing growth in Hervey Bay.
The Club's facilities include:- 71 gaming machines, Bar, TAB and Keno, functions room, restaurant, cafe and outside deck area
What we can offer you:-
Job security
Good support network
Staff discounts from all our venues
Great work standards and values
Free on-site parking
What we need from you:-
- Reliability and availability
- Professional courtesy
- Exceptional customer service
- Excellent communication and team work
- Excellent motivational skills
Are you ready for a challenge, do you have the experience and skills to apply for this position!
The Role
This role will manage day to day operational aspects of the Clubhouse Hervey Bay, reporting to the Venue Manager.
Responsibilities include:-
Ensuring employees are offering exceptional customer service to our members and guests
Supervision of staff
Managing staff performance
Ensuring staff are adhering to Club's SMILE standards and values
Ensuring customers are happy with our service and products
Dealing with customer complaints and issues in a timely manner
Ensuring compliance with RSA & RSG as required by legislation
Cash Handling and end of day balancing
Carrying out opening and lock up procedures
Assisting with Functions
Training of new staff
Job requirements
To be considered for this role, you MUST have relevant experience, skills and knowledge of the hospitality industry and required certificates:-
Current RSA, RSG, and RMLV certificates and licenses.
Current First Aid Certificate
Current Food Handling Certificate
Must be eligible to gain a National Police Certificate for employment
Minimum 2 years supervisory experience in Club of similar size
5 years minimum hands-on beverage and gaming experience
Be a strong team member, willing to adapt to change and follow direction and able to make decisions
Experience with Time In Attendance programs - Eg TANDA
Able to write basic reports on critical events
Able to lead and manage a team and a talent to build and develop relationships and motivate staff
Basic computer skills necessary - Microsoft Office - word, excel and outlook
Have strong communications skills and be results driven.
Hours of Work
This position is a full time position, 38 hours per week on a rotating roster. Shifts range from early morning starts to very late finishing times. Must be available days, nights, weekends and public holidays.
If you are interested in becoming part of the Hervey Bay RSL Group, working at a small Club, and you fit the above criteria please apply for this position.
Please note only short listed candidates will be contacted
