Company Description
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
This role is based within our SYD International First Class Lounge. We are seeking a highly motivated Full Time – Duty Manager to join our welcoming team providing friendly and efficient food and beverage service supervision that meets the guests’ expectations.
Our Duty Manager will provide service from the heart across our Lounge, reporting to the Senior Duty Manager you will be responsible for a team of supervisors and F&B Attendants.
What you will be doing:
- Lead by example to provide efficient, friendly & professional food & beverage service to all guests.
- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
- Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected.
In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.
Qualifications
Your experience and skills include:
- A passion for people and creating the next generation of hospitality leaders.
- Previous experience managing a large team within a Hotel or similar environment.
- Ability to support and guide team members to reach operational expectations
- Strong interpersonal and problem solving abilities.
- Preferred territory education
- Prior experience working with Ento, Intelex or a related system
- Fluency in English; additional languages are a plus
- Good interpersonal skills and self-confident
Additional Information
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Great Staff Travel Benefits (T&C Apply)
- Access to staff duty-free store
- Free meal and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Europcar, Google, and more..
- Salary based position
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
Are you looking to climb the ladder in the hospitality industry? If you would like to be a part of our team, please apply now.
