At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
In this role, you will be responsible for providing exceptional customer service to lounge patrons and maintaining a safe and pleasant environment. You will be providing management and leadership support to your lounge manager.
Job Description
We are seeking Full-Time Senior Lounge Runner to join our team and provide efficient, friendly and professional service to all of our lounge guests. All of our roles are focused on exciting our guests with flair and enthusiasm and demonstrating a genuine passion for customer service.
Essential duties of this role include, but are not limited to, the following:
- Lead and motivate the team, including servers, bartenders, and support staff, to deliver excellent customer service. This involves training, scheduling, and ensuring everyone follows standard operating procedures.
- Ensure guests have an outstanding experience by responding to their needs, handling complaints efficiently, and maintaining a welcoming atmosphere.
- Ensure the team follows health, safety, and sanitation regulations. This may also include responsible service of alcohol regulations, depending on the region.
- Ensure accuracy whilst ordering and delivering food and beverage orders.
- Clear and reset tables and ensure service areas are clean and tidy.
- Maintain hygiene standards for food handling and presentation in line with expected outcomes.
- Explain the menu to guests, assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
- Prior experience in the food and beverage industry would be beneficial.
- Promote a safe workplace by recognising hazards and promoting general WHS practices.
Qualifications
Whilst technical experience is of importance to us, to be considered for the role, you will have the following:
- Strong interpersonal skills to motivate and guide a team, address conflicts, and inspire a high level of service.
- A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
- A deep commitment to hospitality, ensuring every guest has a positive experience.
- Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
- Ability to handle multiple responsibilities, prioritize tasks, and maintain smooth operations under pressure.
- Clear communication with team members and management, as well as effective problem-solving skills when issues arise.
- Responsible Service of Alcohol (RSA) Certification.
- Confidence in liaising with various internal and external clients.
- A high standard of grooming and personal presentation.
- The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask.
- A positive team player and guest-centric mindset.
Candidates must have full working rights in Australia!
Additional Information
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Great Staff Travel Benefits (T&C Apply)
- Access to staff duty-free store
- Free meal and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Europcar, Google, and more..
- Hospitality Industry General Award, Food & Beverage - Grade 4 ($27.17 base rate per hour)
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team, please apply now.
