We are looking for a bubbly, friendly people-orientated individual with a strong wellness-based health philosophy.
The position is a part-time, permanent secure position approx. 10-15 hours per week, 2-3 days a week, with the opportunity to take on more. These shifts would take place on a weeknight or a Saturday.
The ideal applicant would have had experience working in a face-to-face customer service role in a fast-paced environment such as hospitality or retail and be looking to stay long-term.
The Opportunity
- Secure long term job security working in an established multi-disciplinary health clinic
- A comprehensive induction process provides the tools and skills to work independently
- Opportunity to work on challenging tasks, learning and growing through these challenges
- An inclusive friendly workplace culture where everyone's voice is respected
- Be part of a greater purpose helping and educating our community toward healthier lifestyle choices
- Workplace wellness program offered to all our team members
- Onsite parking
We put our patients at the heart of everything we do, providing quality allied health care services. Equally important is the support and care of our people that drive and make these services possible.
This is a very important role, interacting with clients on a daily basis representing the face of the business. It is a fantastic opportunity for an experienced and passionate ‘people orientated’ individual who loves client interaction and delivering outstanding customer service as our practice is well known for our wonderful client care.
The successful applicant will be responsible for dealing with all day-to-day operational requirements ensuring our policies and procedures are adhered to and improved as we pivot with ongoing growth and change.
On a daily basis you will be responsible to:
· Oversee the day-to-day operations of the practice to deliver an outstanding client experience.
· Be the face of the practice and build strong relationships with our clients and team members.
· Making patient appointments, dealing with inquiries across a variety of different modalities (Chiro, Physio, Podiatry, Myotherapy, Naturopathy, Colonics etc.)
· Receiving calls and communicating efficiently with all parties concerned.
· Supporting practitioner & client requests.
· Receiving and sending health products/supplements.
· Processing payments including Eftpos, HICAPS, Medicare, DVA, TAC & Worksafe.
· Troubleshooting basic technical issues with computers, printers, and programs.
Key Criteria:
· Strong customer service experience, 2 or more years in a busy workplace.
· Mature interpersonal, organisational and time management skills
· Commitment to learning our practice policies and procedures, quickly undergoing a thorough induction process
· Your natural default is someone who has strong attention to detail, considers themselves a highly organised individual with the ability to multitask easily
· Familiar with Mac computers and a variety of software programs such as MS Word, Excel and other business/practice management software programs
· Demonstrate advanced typing skills (WPM)
· Be familiar with Social Media platforms
· Have outstanding written and verbal communication skills with a mature insightful overview
· Ability to identify the importance of quality improvement to help drive change
· Strong work ethic but an understanding of work-life balance and self-care.
· Available to commence shortly
Benefits:
Work with a team of passionate like-minded people who really care about contributing to the betterment of people’s lives through natural solutions. We are here to make a difference and value the people who make this possible.
If you think you have these skills and this sounds like the right role for you and want to be considered for this position, please submit your CV, cover letter and a few paragraphs answering these questions:
1) What attracted you to apply for this position?
2) Why are you looking for a new position?
3) What are two key contributions you can bring to this role?
4) What tools or technology do you use to stay organised?
5) How fast can you type (WPM)?
6) What are the 3 most important things that matter most to you in a work environment?
7) What do you hope to gain if you are successful in your application?
8) How long do you see yourself staying in this role if it's a good fit?
9) What has been your own personal experience with health and wellness?
10) What is your availability? start date? and how long would it take you to commute to our location?
PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF YOU DO NOT SUBMIT YOUR ANSWERS.
Job Types: Part-time, Permanent
Pay: $24.00 – $28.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
Schedule:
- Afternoon shift
- Weekend availability
Work Authorisation:
- Australia (Required)
Work Location: In person
