Front Office Attendant / Guest Service Agent

Join the team at W Melbourne – part of Marriott International’s luxury portfolio – where we ignite curiosity, expand worlds, and create bold guest experiences. If you’re ready to kickstart your hotel career in a vibrant, design-led environment, keep reading!

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Choose W Melbourne?

• Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July.
• Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
• Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
• Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
• Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
• Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
• Community Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
• Award-Winning Workplace: Be part of a Certified Great Place to Work, home to some of Melbourne’s most celebrated venues, from our Hatted restaurant to Award-winning Event Spaces, Best Deluxe Restaurant and Best Bar Design.
• Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe.

What We Expect of You

• Previous experience in hotel front office is highly advantageous.
• Previous hands-on experience in OPERA property management system (PMS) is an added bonus.
• A proactive and upbeat demeanor that inspires excellence.
• Keen to take on new challenges and looking to kick start your career in Front Office.
• Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.

A Glance at What You Will Do

• Welcome guests with genuine warmth, energy and a smile, using their names where possible - you’re their first impression of W
• Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
• Respond to questions, concerns, and requests using W service standards
• Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
• Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
• Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
• Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
• Bring our Whatever/Whenever brand culture to life with every guest interaction

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.