Job Overview
We’re looking for a passionate and experienced General Manager to lead our iconic Byron Bay venue. This hands-on role involves running high-quality daily service, managing events and operations, and supporting a dynamic front-of-house team. You’ll split your time between leading on the floor and working from our Byron Head Office on strategy, marketing, and performance. We want someone who lives and breathes hospitality, leads by example, and is ready to drive the venue forward while staying true to the Three Blue Ducks values.
Job Description
Our General Manager needs to eat, live, and breathe The Ducks. Working closely with our owners and leadership team, you’ll ensure the Byron Bay venue continues to run at the highest standard - across daily service, events, people management, and guest experience.
This role requires a minimum of 3 days per week in the restaurant, actively leading from the front and supporting the team in day-to-day service - setting the tone for a smooth, efficient, and positive operation.
For the remainder of the week, you will be based at the Byron Head Office, working closely with the management team, leadership team, and owners across marketing, strategy, and operational areas.
Key responsibilities include:
Overseeing daily operations across the venue
Meet financial objectives and manage key KPIs including COGS, labour, and operational expenses
Develop and implement strategies to grow revenue and attract new business
Supporting recruitment, onboarding, and team development
Leading, training, and motivating a high-performing front-of-house team
Managing rosters, inventory, and purchasing efficiently
Working closely with the kitchen and events teams to ensure smooth service
Identify and resolve operational gaps to improve guest satisfaction
Lead by example on the floor, providing hands-on support and maintaining high service standards
Qualifications & Experience
Proven experience in a General Manager, Venue Manager, or senior hospitality leadership role
RSA essential
Strong administration and Microsoft Office skills
Confidence in managing a fast-paced, high-volume venue
What You’ll Bring to the Role
A genuine love for hospitality and creating memorable guest experiences
Strong food and beverage knowledge - from natural wines to great cocktails
A natural leader who thrives on team culture, growth, and good vibes
Calm, clear communicator who’s confident running a busy service
Solid understanding of venue operations, rostering, and cost control
Someone who’s hands-on, solutions-focused, and not afraid to roll up their sleeves
A good sense of humour, a thick skin, and a passion for sustainability
Motivation to push the venue forward while staying true to our values
The Farm is busy! So you'll need to be cool under pressure and ready to lead in a fast-paced, high-volume environment
Perks & Benefits
Flexible, varied hours to support work-life balance
A supportive, inclusive team culture
Company Phone Plan
Paid Parental Leave
Staff discounts across all Three Blue Ducks venues and affiliated partners
Performance-based bonus structure tied to key venue targets and KPIs
Training and development opportunities - including direct engagement with local farmers, producers, and winemakers
The chance to grow your career within a purpose-driven, values-led company
Three Blue Ducks is an equal opportunity employer and embraces diversity and inclusion. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.
Ready to lead an iconic Byron Bay venue with purpose and passion? We’d love to hear from you. Apply now.
