Gifts in Wills Coordinator (Relationships)

• Be part of one of Australia's largest gifts in Wills programs!
• Flexible hybrid working arrangements – WFH 50% of the time
• Enjoy generous salary packaging to boost your take-home pay.

About Us – Have a Heart for Change!

Did you know heart disease is the number one killer of Australians? Every day, 50 Australians lose their lives to heart disease. As Australia's leading heart health charity, we're on a mission to change this – and we need passionate people like you to help make a difference!

How You Can Make a Difference

At the Heart Foundation, we're on a mission to keep Australia ticking. A significant portion of our work is made possible by people who have left a gift in their Will – and that's where you come in.

We're looking for a Gifts in Wills Coordinator (Relationships) to help us love our supporters back. You'll join a small, close-knit team (just two of you!) and report to the Gifts in Wills Lead, building relationships with some of our most generous and inspiring supporters.

This is a stewardship role with soul – and a lot of phone calls. We're talking warm, genuine, sometimes emotional conversations with amazing people, many of whom are older Australians. You'll also attend events, send cards and letters, manage data with care, and help refine processes along the way. Think of it as relationship management with extra heart.

You will have the opportunity to work flexibly, blending your time between home and the office.

You'll thrive if you:

• Have great phone manner and aren't shy about picking up the phone
• Can connect with people 1:1, even on the tricky topics
• Have experience in customer service, admin and CRM systems (Salesforce, Raiser's Edge etc)
• Have high attention to detail and love ticking off processes
• Are calm under pressure, kind under stress, and curious about what makes people tick
• Enjoy getting stuck into a database and can spot ways to do things more efficiently
• Bring a bit of empathy, and adaptability to your work
• Are Sydney-based (ideally), but we're open to the right person from other locations

Bonus points if you:

• Have experience in Gifts in Wills or fundraising
• Are used to high-volume inbound and outbound calls
• Have a soft spot for writing notes and heartfelt stewardship

Why Join Us?

At our heart, we are driven by purpose. Every day, we make a meaningful impact through our work, and we are committed to supporting our employees in achieving a healthy work-life balance.

We are dedicated to fostering a diverse, safe, and inclusive workplace. We actively seek to represent the communities we serve and recognise the invaluable skills, knowledge, and perspectives a diverse team brings. We strongly encourage applications from Aboriginal and Torres Strait Islander people and individuals from all backgrounds.

What We Offer:

• Salary packaging to help you make the most of your earnings.
• Flexible work-from-home options – up to 50% of your week.
• A supportive and inclusive workplace culture where your contributions are valued.
• Additional gifted leave during the Christmas shutdown period.
• Wellbeing programs and initiatives to support your personal and professional growth.

Ready to Apply?

If you're ready to make a real difference, we'd love to hear from you! Submit your application online or contact Stephanie at [email protected] if you require any workplace adjustments.

This advertisement is expected to close at 11:59pm on Sunday, 10 August. However, if we receive a large response we might close it early, so please don't delay! If you're reading this and the closing date is in the past, that means we're still accepting applications.

All employment offers are subject to pre-employment checks, including National criminal history check, Working with Children Check, and any other relevant background checks.