Guest Services Agent (Casual)
Providing Effortless Luxury at Parmelia Perth
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city’s best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
Welcome to A World of Opportunities
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
Parmelia Hilton Perth is more than a destination—it’s a community, where team members find a rewarding career and guests discover the best of Perth.
A World of Rewards
- Smart uniform provided and laundered
- Complimentary fresh and healthy meals when on-duty catering
- Grow your Career your next position could be as a Team Leader or Supervisor.
- Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
- 25% off Food and Beverages (subject to individual outlets)
- Modern and inclusive Team Members areas
- Recognition non-stop all year long!
We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Responsibilities:
- Crafting Memorable Moments: The magic of guest relations and exceptional customer service!
- A Brand Ambassador, including gearing up to bring your versatile, team-player magic to the concierge desk
- Mastering the art of auditing and database wizardry, complete with record-keeping magic!
- Ensuring peace of mind through vigilant safety and security measures
- Swiftly addressing guest inquiries and special requests with tailored solutions
About You:
- Proven track record in a comparable position with flexible weekend availability
- Have full Australian working rights (at least 6 months) and reside in the Perth Metropolitan Area
- Hold a valid Australian (or equivalent) driver's licence
- Confident and bubbly personality with an aptitude for hospitable service, leadership, teamwork, and patience
- Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
- Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
