Head of Customer, Defence

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

For more than four decades Fujitsu has innovated with the Australian Defence Force to deliver mission-focused information, co-creating new technologies and capabilities to ensure Defence is prepared and ready to defend, fight, and win in a digital age.

About the Role:

We are looking for a proven, growth focused leader to provide strategic direction and be responsible for the delivery of our services into Defence.

This is a key leadership role, and we are looking for a collaborative forward-thinking candidate who will work with peers across the broader Fujitsu ecosystem to achieve alignment between Fujitsu's vision and customer engagements across the Defence portfolio. You will need to demonstrate your deep industry knowledge as a leader, consult with customers on how technology can assist and strengthen Fujitsu's strategic position within the Defence industry.

The Head of Customer for Defence will be responsible for overall strategy, account management and driving growth in Fujitsu Oceanias Defence business. The successful candidate will engage and lead a team of sales leaders focused on delivery of our commercial obligations, relationship management, financial and risk management as well as growth across the Defence customer portfolio.

To be successful you will need to demonstrate the following:

• 10+ years' experience in Customer Service Management, Strategy, Management Consulting with IT and experience as a leader delivering successful solutions / programs.

• A proven track record in leading high performing teams and promoting a culture which is inclusive, encourages initiative and innovation and strives for continuous improvement.

• Excellent commercial and financial management skills, with strong rigor and a passion for excellence.

• Experience in successfully leading/building a customer service function across IT and professional services.

• Solid background in client relationship management preferably across Defence and/or National Security sectors, notably operating at senior level customers to achieve significant in account growth and sales growth.

• Successful track record in improving customer satisfaction and retention programs and/or broader change management programs.

• Commercially astute and experienced in handling complex contractual customer commitments, including with difficult customers, with ability to turn around loss making accounts through account improvements.

• Proven track record in developing innovative strategies and solutions to address complex problems through the application of conceptual, analytical and problem-solving skills.

• Ability to prioritise and meet deadlines in a fast-paced environment.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing [email protected].

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].