Our company:
For over 100 years, the Dulux Paints & Coatings portfolio has been creating better homes while playing a critical role in protecting and improving the spaces and infrastructure we see every day. Consistently voted one of ANZ’s most trusted brands, our portfolio of iconic, premium brands includes Dulux, Cabot's, Berger, Acratex, British Paints and Porter's Paints. Our Paints & Coatings Brands are proudly part of the DuluxGroup, home to some of Australia’s most iconic brands and 8000 employees globally.
Your role:
We’re looking for a passionate and proactive Help & Advice Consultant to join our customer support team. In this role, you’ll be the voice of Dulux, engaging with customers and consumers, through various channels, including phone calls, emails, Live Chat, and social media — to answer questions, provide paint and colour advice, resolve complaints, and ensure every interaction is handled with empathy and professionalism.
This is more than just customer service — it’s about creating a great experience at every step of the paint journey. You’ll play a vital part in building brand loyalty, converting interest into sales, and delivering the kind of help and guidance that makes Dulux the go-to name in paint. You’ll also contribute valuable insights to the wider business through reporting on customer feedback, project types, and trends.
DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria.
Let us know by emailing [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.
Key Responsibilities:
- Deliver exceptional customer and consumer experiences through phone, email, live chat, and social media.
- Proactively identify and communicate opportunities for service and process improvements
- Manage workflow and time independently to maintain consistent quality across all channels
- Ensure compliance with safety and sustainability procedures while contributing to a positive team environment
- Manage and monitor the social media presence of the company, ensuring that content is brand-aligned and relevant to target audience.
Benefits
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs.
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships
Skills & Experience
- Strong written and verbal communication skills, with the ability to explain technical or product details clearly
- Proven customer service experience with a focus on empathy, problem-solving, and relationship building
- Confidence across digital communication platforms, including social media, live chat, and email
- A creative and solution-oriented mindset, ideally with an interest in paint, colour, or home improvement
- Excellent time management skills and a proactive, team-oriented attitude
Imagine a better place
Dulux Paints & Coatings is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!
You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.
At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.
If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.
How to apply:
We are looking to speak with you asap, please apply online!
