Our Company
B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide. Our success is directly attributed to the passionate, innovative people in our business. If you are passionate about making a difference, we are the right environment for you! B&D is proudly part of the DuluxGroup, home to some of Australia’s most iconic brands and 8000 employees globally.
Your Role
Support our industry leading B&D brand by providing excellent customer service and support across the entire business making no day the same! If you have a customer or retail service background this could be a great move into a business that offers lots of development and future career potential.
The purpose of this role is to contribute to a team of high performing consultants who are motivated to provide excellent customer service to our all-important customers via email, inbound and outbound phone interactions and other emerging channels.
We enter orders with accuracy and efficiency, we effectively operate for our dealers and are here to support them in any way we can. We are the conduit between our customers and internal departments like Operations, Sales, Marketing and the wider H&A Centre and we advocate on their behalf to get the best outcomes possible. Customer Support Consultants are trusted by our Dealers to provide the best outcomes possible as well as advice, support and assistance on all things B&D.
We are a fast paced, winning team who are looking for another superstar to join us, the main functions of the role are:
- Generating measure and quote leads into our direct and dealer network
- Troubleshooting all garage door and opener enquiries from basic to technical
- Qualifying and scheduling service appointments into our direct and dealer network
- Communicating via phone, email, social media, Salesforce cases and other exciting new initiatives across a broad range of enquiry
Benefits
- Opportunities to work flexibly at all stages of your career
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships
Skills & Experience
This role requires someone customer obsessed who has an excellent phone manner and is a clear and professional communicator. You will be a strong listener and strategic thinker to find the fastest and most effective resolution for whatever our customer needs. As a great team player, you will be hardworking and flexible and will be confident to work in a fast-paced environment. Other key skills and experience include:
- High level customer service experience especially phone based
- Confidence with computers and CRM systems
- Problem solving mindset
- Ability to multi-task and think on your feet
Imagine a better place
B&D Group is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!
You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.
At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.
If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.
