Hospital Registration Officer | UnitingCare Hospitals
Employment Term: Perm part time (4 days per week Tuesday-Friday)
Location: Ann Street - Brisbane CBD
Remuneration: $34.86 p/h + 11.5% Super + Not For Profit Salary Packaging + Employee Benefits
Location: Ann Street - Brisbane CBD
Remuneration: $34.86 p/h + 11.5% Super + Not For Profit Salary Packaging + Employee Benefits
Make a meaningful difference with UnitingCare
We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our team at UnitingCare - Hospitals as a Hospital Registration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Your part in The Hospital Registration Team
Reporting to the Hospital Registration Supervisor and the Hospital Registration Manager, as a Hospital Registration Officer, you will provide eligibility advice and administrative support hospitals and patients.
Morning and Afternoon shifts rotate between 8am - 6pm, Mon - Fri, and optional weekends and public holidays between 8am - 4pm.
We offer flexible work-from-home opportunities, empowering you to achieve a balanced and productive work life.
Key duties will include:
- Perform and accurately interpreting health fund checks to confirm eligibility for admission.
- Advise patients of administrative information relating to their hospital stay.
- Process clerical preadmission registrations either via the Hospital Admission Booking System (HABS) or over the telephone in a timely manner.
- Ensure all patient information is collected in accordance with the UCH Privacy Policy and via appropriate documentation.
- Ensure that all patients contacted by telephone have information regarding valuables, fees and estimated gaps and payment details.
- Collection of information is in accordance with the Queensland Hospital Admitted Patient Data Collection (QHAPDC) requirements.
- Respond to queries from patients, family members, specialists and other staff in a courteous and helpful manner.
- Ensure all payments and credit/debit card details taken prior to admission are stored in line with the Payment Card Industry (PCI) Compliance.
- Liaise with Practice Managers of Visiting Medical Practitioners (VMPs) for patient eligibility as required.
- Provide coverage for staff absences and assist in the training of new staff.
What makes a difference for us?
- The ability to communicate well with others and present a caring and understanding attitude to patients at all times.
- The ability to work autonomously whilst also being part of a team.
- Ability to prioritise workload and work well under pressure.
- Data entry and high attention to detail.
- Demonstrated customer service skills at a high level.
- Sound interpersonal, written and oral communication skills.
- Computer literacy skills at an intermediate level with sound numeracy skills.
Desirable:
- Knowledge of online eligibility checks (OEC).
- Certificate III in Business Administration or equivalent and/or applicable experience in an administration role or other role which demonstrates the relevant skills required.
What makes a difference for you?
The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years.
- Flexible work arrangements to support work-life balance
- Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- Career development opportunities to challenge yourself, grow and make a meaningful difference
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
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