Position Overview
The Host is the first point of contact for CU29 guests, creating a welcoming and professional atmosphere from arrival to departure. This role is key in ensuring smooth guest flow, managing reservations, and upholding CU29’s high service standards. A successful Host will combine polished communication skills with attention to detail to deliver an exceptional guest experience.
Key Responsibilities
Guest Reception & Seating
- Warmly greet guests upon arrival, offering a professional and friendly first impression.
- Manage the reservation system, including bookings, waitlists, and guest preferences.
- Escort guests to their tables, presenting menus and introducing their server.
- Monitor table rotation and ensure seating efficiency to optimize guest experience and service flow.
Customer Service Excellence
- Anticipate guest needs and respond promptly to requests.
- Handle guest enquiries and feedback professionally, escalating to management as needed.
- Maintain knowledge of the menu, specials, and promotions to assist guests effectively.
Operational Support
- Coordinate with the restaurant, bar, and kitchen teams to manage service timing and table readiness.
- Ensure front-of-house areas, including reception and waiting areas, are clean, organized, and welcoming at all times.
- Assist with administrative duties such as updating reservations and guest records.
Compliance & Safety
- Adhere to CU29’s service standards, hygiene policies, and safety procedures.
- Ensure all interactions reflect CU29’s brand values and professional image.
- Report any incidents or guest concerns to the Duty Manager or Restaurant Manager promptly.
Key Skills & Attributes
- Exceptional communication and interpersonal skills.
- Professional presentation and grooming.
- Strong organizational skills and attention to detail.
- Ability to remain composed and courteous in a fast-paced environment.
- Positive, proactive, and team-oriented attitude.
Qualifications & Experience
- A minimum of 2 years experience as a host, receptionist, or in a customer service role within the hospitality industry (preferred)
- Familiarity with reservation systems and POS software (advantageous).
- Availability to work evenings, weekends, and public holidays.
Why Join CU29
At CU29, we pride ourselves on delivering refined dining experiences with warmth and precision. As a Host, you’ll set the tone for each guest’s visit, playing a vital role in creating memorable moments and showcasing the best of CU29 hospitality.
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