Are you passionate about hospitality and creating memorable guest experiences? Join the Trawool Estate team as a Hotel Receptionist and be the welcoming face of our prestigious hotel.
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests efficiently, ensuring all procedures are followed
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions
- Manage reservations and cancellations, ensuring accuracy and efficiency
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready and well-maintained
- Handle payments and maintain guest accounts
- Respond to guest complaints and resolve issues promptly and courteously
- Maintain a neat and orderly front desk and reception area
- Assist with administrative tasks as needed, such as filing and photocopying
Requirements:
- Proven work experience as a Receptionist, Front Office Representative, or similar role in the hospitality industry
- Excellent customer service and communication skills
- Strong organisational and multitasking abilities
- Ability to work under pressure and handle challenging situations with a positive attitude
- Flexibility to work shifts, including weekends and holidays
Join our dynamic team and be part of an exciting journey to deliver an exceptional guest experiences . If you are ready to take the next step in your career as a Hotel professional, we want to hear from you!
Job Types: Part-time, Casual
Pay: $25.85 – $38.78 per hour
Benefits:
- Employee discount
- Free food
Ability to commute/relocate:
- Trawool, VIC 3660: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Hotel Receptionist: 1 year (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
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