**About Us:**
We are a trusted name in Gold Coast hospitality, managing four vibrant holiday resorts in Broadbeach and Surfers Paradise. Committed to delivering unforgettable guest experiences, our team thrives on creating a welcoming atmosphere for visitors from around the world.
**Position Overview:**
We’re seeking a friendly, organized, and experienced **Hotel Receptionist** to join our dynamic team. This role is ideal for a hospitality enthusiast who excels in guest interactions, thrives in fast-paced environments, and can adapt to varying schedules, including weekends.
**Key Responsibilities:**
- Manage front desk operations: check-ins, check-outs, and reservations.
- Provide exceptional service to guests in person, via phone, and email.
- Handle guest inquiries, resolve concerns, and offer local area recommendations.
- Process payments, invoices, and maintain accurate records.
- Collaborate with housekeeping, maintenance, and management teams.
- Promote on-site services (tours, events) to enhance guest stays.
- Ensure compliance with health, safety, and company policies.
**Requirements:**
- **Experience:** Minimum 1 year in a hotel receptionist or customer-facing hospitality role.
- **Communication:** Strong verbal/written English skills; additional languages a plus.
- **Flexibility:** Willingness to work weekends and adapt to rotating schedules.
- **Tech Savvy:** Proficiency in booking systems (e.g., REI) and Microsoft Office.
- **Local Knowledge:** Familiarity with Gold Coast attractions is advantageous.
- **Personality:** Professional, patient, and solution-oriented with a warm demeanor.
**What We Offer:**
- Competitive hourly rate + penalties for weekend shifts.
- Supportive team environment in stunning beachside locations.
- Discounted stays at our resorts for you and your family.
- Ongoing training and career growth opportunities.
Job Types: Full-time, Part-time
Pay: From $25.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Employee mentoring program
- Professional development assistance
Work Authorisation:
- Australia (Required)
Work Location: In person
