The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while providing support, guidance, and motivation to the housekeeping team.
Key ResponsibilitiesOperational Leadership
Lead and support daily housekeeping operations across both properties
Allocate daily tasks, manage workflow, and monitor productivity of the housekeeping team
Conduct room checks and public area inspections to ensure brand standards are met
Ensure timely turnover of rooms in line with guest check-in/out times
People Support & Development
Act as a key support for the Housekeeping Manager, stepping up during absences
Train, coach and mentor new and existing team members in cleaning procedures, safety protocols and guest etiquette
Foster a positive, respectful and inclusive team culture
Customer Experience
Respond quickly and professionally to guest feedback or room-related issues
Maintain close communication with Front Office and Maintenance teams to ensure seamless guest experience
Role model excellence in personal presentation and service delivery
Compliance & Safety
Uphold WHS standards by promoting a clean, safe, and hazard-free work environment
Ensure proper handling and storage of chemicals and equipment
Report maintenance issues, hazards, or incidents promptly and accurately
Essential
- Available to work full-time 38 hour week across Saturday-Wednesday (Thurs & Fri rostered days off)
Previous experience in housekeeping within a hotel or serviced apartment environment
Proven ability to lead and motivate a team
High attention to detail and time management skills
Strong communication skills and a guest-first attitude
Reliable, proactive, and physically able to undertake cleaning duties
Desirable
2 years previous supervisory or team leader experience
Experience in a multi-property or boutique hotel environment
Familiarity with property management systems (e.g. RMS)
Be part of a passionate and growing hospitality team in a stunning Blue Mountains setting
Opportunities for career development and ongoing training
Supportive leadership and team culture
- Rostered days: Saturday to Wednesday
- Competitive salary
- On site parking
- Ongoing training
- Employee benefits program including discounted hotel stays across our group
- Health and wellbeing benefit payment
If this role interests you, please apply now!
