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Incident & Outage - Basis Experts- E level - E3/E4

Innoval Digital Solutions
$117,476 - $148,751 a year
New South Wales
3 weeks ago

Location : Sydney

Posted On:05-06-2025

Experience : 10 plus years of Basis admin experience with DB

Last date : 30-06-2025

Skills :Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc.

JOB DESCRIPTION

Role description

� Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc.

� Work experience in Cloud Operations for running applications systems on a large scale.

� Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request

� Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.

� Experience in automation of monitoring or operational workflows.

� Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense and act as an expert to Service Areas for advanced troubleshooting.

� Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes.

� Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products.

� Contributing to initiatives to reduce application related outages.

� Collaborate with Product Development and support for roadmap, feature, and bug fixes.

� Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration

� Knowledge on Hyperscale�s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment

� Analytical, detail-oriented personality and a technology enthusiast

� Ability to troubleshoot complex issues and work on time critical assignments.

� Positive, proactive, and customer-focused attitude

� Exceptional communication and collaboration skills

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