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Incident & SLA Governance Manager

Optus
$108,550 - $137,449 a year
Queensland
Full time
4 weeks ago
Incident and SLA Governance Manage

At Optus, we don’t sit back and let the future happen to us – we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australian

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers

We’re seeking an experienced and collaborative Incident and SLA Governance Manager to join our Service Management Office. You’ll play a pivotal role in governing Incident and SLA processes across our enterprise customer portfolio, ensuring alignment between service management tools, delivery teams, and vendor partners

This role is perfect for someone who thrives in high-visibility environments, enjoys influencing multiple stakeholders, and is passionate about driving process optimisation and continuous improvement

Your Day-to-Day:
What We’re Looking For:
What’s in it for you?

Ready to take the next step in your service management career? Apply now

Keen to see what it’s really like to work at Optus? Search

#OptusLife

on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours

For more information on Diversity, Inclusion & Belonging at Optus, please visit

https://www.optus.com.au/about/inclusion-diversity

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