What you will do:
Inside Sales:
• Proactively engage with existing and potential distributor accounts to grow Goldstar business.
• Identify sales opportunities, promote new products, and provide pricing and product recommendations.
• Meet or exceed sales goals and activity targets.
Customer Service:
• Serve as the primary point of contact for Goldstar distributor and Cimpress company inquiries via phone, email, and chat.
• Provide product information, pricing, availability, and lead time updates.
• Resolve customer issues professionally and efficiently to ensure a positive experience. For Cimpress company inquiries, the ideal response time is within 24 hrs.
Order Management:
- Process and manage distributor orders from entry through fulfilment.
- Coordinate with production, art, and shipping teams to ensure on-time delivery.
- Monitor order status, communicate proactively with customers about changes or delays.
- For Cimpress company orders, review the Missed SLA order report for late orders to escalate, MCP Claims Manager for customer reported issues, and parcel return dashboard to notify customers of a returned parcel.
- Maintain accurate records in CRM and order management systems.
What we need from you:
• 2+ years of experience in inside sales, customer service, or order management (promotional products industry preferred).
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Experience with CRM systems and order entry platforms.
• Problem-solving attitude with a customer-first mindset.
• Knowledge of the promotional products supplier side a plus!
About us
At globalcatalogue, we’re proud of our heritage as a 100% family-founded Australian company. Today, we’re equally proud to be part of Goldstar®, a global leader in promotional products across North America, Europe, and Oceania. Together, we bring the best of both worlds: local knowledge and global reach, offering innovative products, creative branding solutions, and exceptional service.
Founded in 1981 and headquartered in Sydney, we’ve built a strong reputation based on trusted relationships and consistent results. With over four decades of experience and a highly skilled team, we now deliver advanced global ordering capabilities through Goldstar®’s expanding network.
Our growth means Australian distributors can now access a broader range of writing instruments, stationery, drinkware, bags, and more, supported by faster service and streamlined fulfilment. With enhanced resources and quick turnaround times in Sydney, Brisbane, and Melbourne, we’re well equipped to meet increasing demand while delivering a seamless ordering experience.
As we look to the future, we remain focused on innovation and committed to offering products and services that evolve with the needs of our customers.
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