At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your New Role
Reporting to the Insurance Operations Manager, the Insurance Operations Specialist’s key responsibilities will be to provide sound investigation, ownership and decision making skills across a variety of areas including:
Manage complex insurance enquiries and escalations through management of the insurance operations inbox;
- Review and update of insurance business rules;
- Identify, communicate, and assist to implement opportunities for process improvements;
Support implementation of product and pricing changes and;
Assist with insurance related breaches and incidents.
This is a 12-month contract.
What You’ll Need
At least five years’ experience in an insurance role.
Superannuation or Insurance administration is desired.
Excellent written and oral communication skills, ability to proofread, spelling & English grammar skills essential.
Well-developed sense of initiative.
Able to work diligently, efficiently, and with accuracy paying close attention to detail.
Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position.
An excellent working knowledge of/experience with Microsoft Word, Microsoft Excel & Microsoft Outlook.
Excellent interpersonal skills which foster cooperation and teamwork in a close team environment.
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
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Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
