- Hybrid working arrangements available
- $42.05 per hour + Super + Salary Packaging
- Full-Time opportunity based in Lewisham (part-time applications of at least 22.8 hours per week can be considered)
- Recruiting for multiple positions across different shift patterns ranging between 8am and 9pm
This is an excellent opportunity to join our program during a period of rapid growth! We’re thrilled to expand our passionate and skilled team of professionals who provide phone counselling to carers dealing with anxiety, stress, and depression while caring for loved ones with disabilities, medical condition, mental illness, or age-related fragility among others. In this role you will be able to utilise your warm and caring personality and calm and competent organisation skills, to support carers nationwide at point of intake to the Carer Gateway National Counselling Service.
What you’ll be doing…
The overarching purpose of the Carer Gateway is to support carers to build their capacity to sustain their caring role. The Carer Gateway National Counselling Service provides a crucial platform for carers across Australia to engage with credentialled, experienced & compassionate counsellors to reduce stress and isolation and improve wellbeing. The multifactorial impact of caring experiences on both mental and physical health are often very complex and unique to each caring situation. Our purpose is to support carers earlier in a proactive way by fostering wellbeing and sustainability in their caring role.
In this current service expansion and we are looking for Intake Workers to support the Carer Gateway National Counselling Service by providing phone intake and assessment of the eligibility of carers across Australia. The Intake Worker Carer Gateway National Counselling Service role is key in supporting, engaging, containing, providing information as well as referral options to callers at their first contact with our service. This role is also responsible for gathering sensitive personal information and allocating the carer to a counsellor via our client record management system (CRM) as well as playing a key role in supporting the administration of our quality assurance and management processes.
This is an excellent opportunity to work in a very positive and professional team of experienced counsellors and to utilise your valuable skills and gain more experience to support carers nationwide.
You will have the support and collaboration of an Intake Team Lead as well as of an experienced counsellor throughout your shift.
What you will need…
- Completion of relevant tertiary qualifications in counselling, community services, mental health or social work
- Provide person centred professional therapy and consistence to carers nationally
- Demonstrated skills in providing professional telephone intake services, including assessing immediate risks and providing crisis support to clients
- Excellent communication, interpersonal and teamwork skills
- Ability to work under pressure in a digital based services in high paced environment (call centre) is essential
- Maintaining a focus on Safety and Wellbeing of carers and their families by ensuring appropriate responses in crisis situations and therefore a demonstrated knowledge of child protection, domestic violence best practice and suicide protocols are also required
- High level experience working with multiple systems including electronic customer record management system(s) (CRM) or similar and Microsoft applications
- Experience in working with individuals caring for people with a disability, dementia and/ or mental health concerns will be highly regarded
What our Benefits include…
- Professional Growth: Tailored professional development opportunities to support your career ambitions
- Work-Life Balance: Embrace flexibility, hybrid working arrangements, various start/finish times available, family-friendly organisation
- Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay
- Generous Leave: Above-award annual and personal/carers leave, extended parental leave, celebration day
- Supportive Team: Join a friendly and supportive team that values your contributions
- Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable
Choose a workplace that cares about your growth, happiness, and overall well-being. Join us today!
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role (Address the Selection Criteria). Please indicate within your cover letter if you have any preferred shift pattern ranging between 8am and 9pm (e.g. 8-4 or 12-8). Applications that do not address the selection criteria or provide a resume only will not be considered.
Applications for this position close on 23rd June 2025. Please submit your application as soon as possible as shortlisting and interviewing for this position will commence immediately.
Need More Information? Please contact Nathalie Brachet – Talent Acquisition Lead – [email protected].
Who are we and what we do…
People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.
CatholicCare Sydney is a leading not-for-profit and the social services agency of the Catholic Archdiocese of Sydney, supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community.
We welcome applications from individuals of all ages, identities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.
At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement.
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check and/or NDIS Worker Screening Check may be required.
