Job Description
SAP Basis consulting is mainly about making life as uneventful as possible for our clients when it comes to their SAP workloads and cloud infrastructure. This is true of normal SAP operations as well as when maintenance and innovation tasks are being performed on the landscape. When the basis team is performing well, the end users don't even notice that they're there. The system just runs.
While this is our goal, we understand that things don't necessarily work that way all the time. Because issues can occur periodically, part of this role also requires being available for on-call duty on holidays and weekends. Since CONTAX has a globally distributed team with resources in North America and Europe in addition to our team in Australia, on-call hours are expected only during daytime - which means not having to get out of bed to field a call. We rotate on-call responsibility within the CONTAX Australia Basis team on a regular schedule.
Here are some things we've worked on recently that should give you a sense of what your day-to-day might look like:
- Quarterly Early Watch Assessment of all clients in order to identify potential proactive fixes
- System health checks for customer production environments
- Migration of SAP workloads from on-premise datacenter to AWS
- Coordination with clients regarding newly released security patches to resolve a newly published vulnerabilities
- Performing support pack upgrade for a customer landscape (DEV/QAS/PRD)
- Fielding misc. support requests via ticketing system
Requirements
This is an entry-level position, so there are no prerequisites, though a passion for IT systems and computers and a robust knowledge thereof are important. Familiarity with system administration, scripting, and cloud computing tools/methodology would be beneficial.
You might have a university degree in CS or engineering, but if you don't, that's not a deal-breaker. We are looking for strong communication skills and a track record of accomplishing difficult and complex tasks in both individual and team settings.
CONTAX provides initial training and mentorship in order to help new staff succeed in this role. You can expect a thorough on-boarding process which includes time to ramp up your capabilities and learn the role. You can expect to be given responsibility, and counted on by the team. We would like for you to build a career with CONTAX. We cultivate trusting, long-term partnerships with our clients, and that starts with trusting, long-term relationships with our team.
This position is based in our Melbourne office, so we are only considering applicants who are capable of living and working in Melbourne.
About CONTAX
CONTAX helps thousands of companies around the world run their business better.
ERP business software helps companies of all sizes become more efficient, make better use of their resources, and become more successful.
CONTAX sells, implements and supports SAP ERP software to large and midsize companies. SAP is the world's leading ERP software for large and complex organizations.
Acumatica Cloud ERP is the world's fastest growing ERP software for small and midsized companies. CONTAX sells, implements and the supports modern, intuitive and powerful Cloud ERP software from Acumatica.
CONTAX has offices in USA, Canada, Australia and The Netherlands and one of the fastest-growing ERP software and consulting companies in the world.
We provide challenging and meaningful careers for our team members, where we can learn and grow while working with purpose and meaning. We encourage each other to work hard and together we celebrate our successes.
We strive for excellence in everything we do and, while results matter, we also have to allow others the opportunity to make mistakes, as it's a critical part of the learning process. We are an entrepreneurial environment where everyone is given the opportunity to try, and take calculated risks where appropriate.
We strive to be good global citizens and make a positive impact in the communities in which we live and work.
We believe we have the most talented and dedicated team of ERP professionals in the industry.
We're always hiring and always growing; and we'll hire talented people even when an opening doesn't exist. We plan to get bigger, better and stronger; and we're always looking for great people to join us on the journey.
1+ years
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